minnie my my
Mouseketeer
- Joined
- Jun 27, 2001
- Messages
- 230
Hi everyone,
We just returned from a four night stay at the WL concierge level. There were things we liked and disliked about this resort. We decided that we will not return to the WL. I realize that a lot of people love this resort. I can see why too. It is beautiful with a nice atmosphere. However, it just was not our cup of tea. Thank goodness we all have different preferences so we can find rooms in our resort of choice.
The good:
The CM's were very nice, accomodating, and helpful. We arrived at the security gate and told them our name and that we were checking in. The security gaurd told us to go on up. When we arrived we were greeted by a bellman that said he was checking to see if our room was ready because we were concierge guest and someone from concierge was on her way down. I was impressed with this. I never had to tell anyone except for the security officer our name. She called in that we had arrived and the type of car we were in. The Polynesian concierge is our favorite and this is one little extra we have never experienced there before.
The CM's in the lounge throughout the entire trip were wonderful. they were very helpful with priority seatings and arranging special extra's for my son's 4th birthday.
The resort was beatifully kept. The atmosphere very relaxing and I enjoyed the music. I am not the rustic type but did enjoy the atmosphere here. I had visited the WL before and decided that the surroundings were so beautiful that I would like to stay there some time.
The not so good:
For us the transportation was not good. Now that is not saying that the transportation was not organized well, for the most part. We never had to wait more than 10 minutes for a bus. Once the bus driver saw us coming and actually waited on us. We were very grateful to him. We just do not like having to take the bus so much with a stroller. If you do not mind the busses or don't have strollers and lots of other things to carry around the busses may not be a bother. We have mostly stayed at the monorail resorts and have decided that we don't mind paying the extra money for the extra convenience. Especially since the two parks we spend most of time at are Epcot and the MK.
The boat transportation to MNSSHP was horrible. We waited an hour in line for a boat. That is the only time that we felt they were not as prepared as they could have been. One or two more boats running that route would have helped things out tremendously.
The offerings in the lounge were also a little dissapointing. We are used to having drinks out all day at the Polynesian (even between the 4 services). This is not the case at the WL. We could ask for it and the CM's were always willing to get it for us. However, it is much more convenient to have it it already out, especially when your on the run. The breakfast offerings were also not as plentiful as we are used to. Bannanas were never to be seen even though they said they did get them and oatmeal was not offered. This is probably not an issue for many people but we happen to love both of those items and can get them at the Polynesian. The fruit is also left out all day at the Polynesian but not at the WL.
The last thing I noticed was the mousekeeping. It was not horrible by any means. I am a germ freak and did not feel dirty in the room. That is saying a lot coming from me. However, I did not feel that it was kept as clean as the other deluxes we have stayed at. This was noticeable the entire stay. The biggest problem I had was that the carpet was not clean at all. You could walk on it and your feet turn a bit black. There were some spots on the carpet that were even sticky where something had obviously been spilled. This was noticable from day one so I know it was there before we got there. We could put on flip flops and not worry about it though.
So, the reasons we have choosen not to go back are really more because of personal preferences than a lack of service, except for mousekeeping factoring in a little.
I can see how many people love the resort. It is beautiful and the cm's were great. It just does not meet our needs. Transportation was the biggest issue for us. We much prefer the monorail.
It still was Disney though and Disney is always a wonderful place to be.
We just returned from a four night stay at the WL concierge level. There were things we liked and disliked about this resort. We decided that we will not return to the WL. I realize that a lot of people love this resort. I can see why too. It is beautiful with a nice atmosphere. However, it just was not our cup of tea. Thank goodness we all have different preferences so we can find rooms in our resort of choice.
The good:
The CM's were very nice, accomodating, and helpful. We arrived at the security gate and told them our name and that we were checking in. The security gaurd told us to go on up. When we arrived we were greeted by a bellman that said he was checking to see if our room was ready because we were concierge guest and someone from concierge was on her way down. I was impressed with this. I never had to tell anyone except for the security officer our name. She called in that we had arrived and the type of car we were in. The Polynesian concierge is our favorite and this is one little extra we have never experienced there before.
The CM's in the lounge throughout the entire trip were wonderful. they were very helpful with priority seatings and arranging special extra's for my son's 4th birthday.
The resort was beatifully kept. The atmosphere very relaxing and I enjoyed the music. I am not the rustic type but did enjoy the atmosphere here. I had visited the WL before and decided that the surroundings were so beautiful that I would like to stay there some time.
The not so good:
For us the transportation was not good. Now that is not saying that the transportation was not organized well, for the most part. We never had to wait more than 10 minutes for a bus. Once the bus driver saw us coming and actually waited on us. We were very grateful to him. We just do not like having to take the bus so much with a stroller. If you do not mind the busses or don't have strollers and lots of other things to carry around the busses may not be a bother. We have mostly stayed at the monorail resorts and have decided that we don't mind paying the extra money for the extra convenience. Especially since the two parks we spend most of time at are Epcot and the MK.
The boat transportation to MNSSHP was horrible. We waited an hour in line for a boat. That is the only time that we felt they were not as prepared as they could have been. One or two more boats running that route would have helped things out tremendously.
The offerings in the lounge were also a little dissapointing. We are used to having drinks out all day at the Polynesian (even between the 4 services). This is not the case at the WL. We could ask for it and the CM's were always willing to get it for us. However, it is much more convenient to have it it already out, especially when your on the run. The breakfast offerings were also not as plentiful as we are used to. Bannanas were never to be seen even though they said they did get them and oatmeal was not offered. This is probably not an issue for many people but we happen to love both of those items and can get them at the Polynesian. The fruit is also left out all day at the Polynesian but not at the WL.
The last thing I noticed was the mousekeeping. It was not horrible by any means. I am a germ freak and did not feel dirty in the room. That is saying a lot coming from me. However, I did not feel that it was kept as clean as the other deluxes we have stayed at. This was noticeable the entire stay. The biggest problem I had was that the carpet was not clean at all. You could walk on it and your feet turn a bit black. There were some spots on the carpet that were even sticky where something had obviously been spilled. This was noticable from day one so I know it was there before we got there. We could put on flip flops and not worry about it though.
So, the reasons we have choosen not to go back are really more because of personal preferences than a lack of service, except for mousekeeping factoring in a little.
I can see how many people love the resort. It is beautiful and the cm's were great. It just does not meet our needs. Transportation was the biggest issue for us. We much prefer the monorail.
It still was Disney though and Disney is always a wonderful place to be.
