and it is certainly very well-themed. It was really cute with the bears in the lobby, the owls on the lanterns..............Santa was in the lobby Christmas Eve. Everyone was very friendly.........CMs Skipper and Tracy really went out of their way. I liked the Mercantile. WCC was good food and pleasant, the hijinks were cute.
My negative experiences: housekeeping left our sliding door open one day and it was frigid in the room upon returning, front desk merely said she must have opened it to air out the room and forgot to close it.........no apologies, no concerns, more of an attitude of "so what exactly is the problem?" I happen to think it is a pretty big problem. There were a few other minor housekeeping issues that just seemed to point to maybe their being on a schedule that is a bit too rushed.
The counter service food area (Roaring Forks) was very, very small and very limited compared to the moderates we stayed at.
The boat service did seem very slow. It is pleasant transport when you have plenty of time, but with a fussy 2 year old, or in the pouring rain in 40-50 degree weather, or trying to make a PS, it would've been nice to have other options besides double bussing or the TTC/Monorail combo. Also, they seemed to go back and forth at picking up at the campgrounds or the lodge first at random, so often we'd board, go to campgrounds, and back past the lodge before heading to MK, and the same random-seeming process on returning. Also, when it was busy, they stopped having the separate lines and had campgrounds and lodge guests in one line to board the two boats, both stopping at both places. That made no sense whatsoever to us. A direct bus is needed. All the other MK resorts have double options for direct MK access.........specifically boats and monorail..........since I think it's extremely unlikely that the monorail will be added to Wilderness Lodge, I think adding a bus would be reasonable and add tremendously to my satisfaction at staying there.
We liked it overall, but there were enough little things for us to move on to try another resort.
My negative experiences: housekeeping left our sliding door open one day and it was frigid in the room upon returning, front desk merely said she must have opened it to air out the room and forgot to close it.........no apologies, no concerns, more of an attitude of "so what exactly is the problem?" I happen to think it is a pretty big problem. There were a few other minor housekeeping issues that just seemed to point to maybe their being on a schedule that is a bit too rushed.
The counter service food area (Roaring Forks) was very, very small and very limited compared to the moderates we stayed at.
The boat service did seem very slow. It is pleasant transport when you have plenty of time, but with a fussy 2 year old, or in the pouring rain in 40-50 degree weather, or trying to make a PS, it would've been nice to have other options besides double bussing or the TTC/Monorail combo. Also, they seemed to go back and forth at picking up at the campgrounds or the lodge first at random, so often we'd board, go to campgrounds, and back past the lodge before heading to MK, and the same random-seeming process on returning. Also, when it was busy, they stopped having the separate lines and had campgrounds and lodge guests in one line to board the two boats, both stopping at both places. That made no sense whatsoever to us. A direct bus is needed. All the other MK resorts have double options for direct MK access.........specifically boats and monorail..........since I think it's extremely unlikely that the monorail will be added to Wilderness Lodge, I think adding a bus would be reasonable and add tremendously to my satisfaction at staying there.
We liked it overall, but there were enough little things for us to move on to try another resort.

DH and I were looking foreward to our move to the Dolphin on the 22....that was really nice. We are hoping to try the Poly one trip in the future tho...had the best meal of our trip at O'Hanas Christmas Eve and took in the atmosphere and walked the grounds...we were very pleased with what we saw. We also do not feel the need to stay at the WL again, but never say never! The lobby is very beautiful and we thought the shop was very nice, the best spot to me in the resort was the rocking chair in frony of the small fireplace in the gift shop. Very warm during those freezing days/nights. We were over at Fort Wilderness on the 18th and many people were complaining about the bus service to get back to the lodge, it had been an hour since one had come by, and we were lucky that a driver made a special stop on his way to MGM to drop us. The boats were so cold as they are open from WL to FW...no one wanted to ride them. I think if we had more time to explore this resort more things would have appealed to us, we did enjoy the few things we did do, and we def got our share of hot chocolate with our refillable mugs!