No balcony, but with the huge windows that we had, we didn't miss it. I noticed that those who did have balconies rarely used them. We stayed at 602 West at the Swan, the room was nice and clean, but the chairs had seen better days. The vanity both in and outside of the bathroom was wonderful with 3 women trying to get ready at the same time. I noticed that the Swan was much quieter than the Dolphin, which I really liked.
I ate at the Garden Grove, the Dolphin Soda Fountain, and Tubbi's Buffeteria. The Garden Grove was pricey, but had excellent food and service. I had prime rib, which was perfect. My friends, who ate with us, had the ribs and the macademia crusted snapper and said both were good. The Dolphin Soda Fountain had good soft drinks and ice cream, we didn't eat anything else there. I wasn't crazy about Tubbi's for the price or quality of food, but it was after 10 at night, so I don't know if it would have been better earlier.
As far as the busses are concerned, we only had problems those two times. We took the bus from Epcot to POR just to walk around and visit the resort and had no problems. We also took the bus from POR back to MGM to catch the boat back to the Swan and I noticed that the busses there were running frequently.
There were several conventions going on while I was there, and the only time it really bothered me was at the end of the day a couple of times when all the suits were trying to get on the boats to go to the parks at the same time. Other than that, you wouldn't know that anything was going on. Not many families there.
These hotels cannot be beat for location and service! It was really nice to go to the boardwalk and sit and watch the fireworks from Illuminations or watch the street performers. Disney must be listening, because I noticed a lot more street performers there this time, and this is supposed to be one of their slowest times of year.
I have to say that I didn't miss the Disney magic at all when at these hotels. If you did, it was easy to walk to the Boardwalk or the YC/BC or even Epcot. Sometimes it was a nice break to get away from the "magic". We had the Disney information channel, the busses, the character breakfasts, the boats. The only thing we didn't have was room charging privileges outside of the Swan/Dolphin or the Mickey Mouse wake up call or the soaps. They were not missed. The soap at the Swan is a really nice oatmeal soap, felt wonderful on your skin.