Lucy Storm
If you are wanting a balcony you need to request a higher floor with a lake view. I did not notice any blaconies on the front of the building (faceing MGM) or on levels 1-3. Many but not all of the upper floors had balconies.
We had connecting rooms and requested the resort fee waived on one and paid it on the other. If you want the resort fee waived you must do it at check in. We had no probvlem with this. However, if you plan to make any local calls check the cost. I read some where the long distance calls were quite pricey. I believe it is a local call to make dinner ressies through Disney. You get one hour per day of local calls with the resort fee.
I have stayed at the Contemporary, Wilderness campground cabins, and Carribean Beach and I did not miss any of the Disney feel satying at the Swan.
Dreamflight99
We were on the 5th floor connecting rooms, east wing, both with balconies. No CL. We had paid for a standard (teachers) and thought this upgrade was just great. I saw no signs of renovations yet. I have heard that they will happen sometime this summer, but I'm not for sure. The romms were a little worn, but very clean. The wear in no way affected our stay. We just said once the renovations are done we are really going to want to go back.
The pools were great. The grotto did close for 3-4 hours one day for chemical treatment. We happened to be at the Swan lap pool that day and only noticed because it was more crowded than normal.
Great stay.