we were on the 5th floor, in the west wing, and it wasnt an upgrade--our dear friends own a store at city walk, and they reserved us these specific rooms at a corporate rate, so we didnt ask for an upgrade--
the rooms were large for hotel rooms, but not gargantuan, the bathroom was large, had glass enclosed shower as well as normal size tub with shutters that open to bedroom area (nice for kids!), 2 sinks in bathrm, hair dryer, nice amenities...
the service was lacking--where? well, my 6 yr old found a p9ill on the floor of our room that did not belong to us, hair in the bathtub, had to ask for our loew's amenities about 6 times to get them, poor service in the restaurants, toilet broke twice, hard to get someone to come fix in in a timely manner, etc---not awful, but not 5 star service---whne we first checked in, i was so impresssssed with pbh, i thought it might have been nicest hotel we have been in--service knocked it down a notch or two, or three....
FOTL worked the same as express passes while we were there, ie we went to the same place as express pass holders to go in, and often had no wait, and sometimes waited up to 20 minutes--still was great! no hour waits, no 40 minute waits....and you could ride oover and over, just had to get back onto express line, which in some places was at the exit of the ride, so getting back on was a snap (mostly kids' rides)--
does that answer all those questions?