Hi All! Just got back from 10 glorious nights at the Poly. It was as beautiful as ever. We stayed CL this time instead of doing deluxe dining (more on that later). The resort was so nice. Mousekeeping was absolutely wonderful. You should have seen the great towel animals they did. Two were HUGE. One was an alligator on the floor with a stuffed Mickey riding him and the other was a huge elephant on the bed with all our stuffed animals riding it. They were so cute. Plus we got at least 3 other smaller ones. Mousekeeping really was top notch this trip.
We were in the Hawaii building on the second floor. It was nice. We were close to the lounge for food, etc. We just walked out our door to the beach and pool. It was a little more of a walk to the bus stop and monorail than what we are used to being in Raratonga on our last visits.
Food in the lounge was very good. The 5 to 7 offerings were wonderful even though we only used them 3 nights. There was plenty of food for everyone and people were using it as their "meals" but it was OK. the Staff refilled everything quickly. Breakfast offerings were nice - bagels, muffins, cereal, danich, croissants. WE could get beer whenever we wanted it. Bottles of water. Everything was available when we wanted it.
Staff in the CL were excellant with the exemption of one CM. Who I think just had a harsh personality and kind of scared me
but she turned out to be Ok.
I just can't believe how beautiful the grounds are at the Poly on every visit. The beach, the pool, the trees, everything was in top shape.
If you remember my story, we were debating between CSR, the WL and finally ended up at the Poly. I am so glad we did. My parents stayed at CSR for 3 nights. We visited them. I couldn't believe how small the rooms were in comparison to the Poly. It just wouldn't work for us. We need the extra space so I am glad we did pass up CSR. The room was nice, but my parents couldn't believe the difference in the two resorts when they visited us.
Now with respect to the CL vs. Deluxe Dining. I have to say we really missed the Deluxe Dining. We didn't take advantage of the Lounge too much because we were in the parks. We hated the Counter Services was got on the regular plan. We are more a deluxe plan family. We like to get what we want, when we want it. Next time, with the whole family, I would skip CL and get deluxe dining. If it was just me and DH, we would do CL with regular dining in a heartbeat.
Now the bad, the only bad was Captain Cooks. Yuck. Awful from the food to the service. Just terrible. I don't remember it being that bad on our last visit. Also, O'Hana for breakfast was terrible service. Just terrible. Dinner was excellant though.
Any questions, just ask away!
We were in the Hawaii building on the second floor. It was nice. We were close to the lounge for food, etc. We just walked out our door to the beach and pool. It was a little more of a walk to the bus stop and monorail than what we are used to being in Raratonga on our last visits.
Food in the lounge was very good. The 5 to 7 offerings were wonderful even though we only used them 3 nights. There was plenty of food for everyone and people were using it as their "meals" but it was OK. the Staff refilled everything quickly. Breakfast offerings were nice - bagels, muffins, cereal, danich, croissants. WE could get beer whenever we wanted it. Bottles of water. Everything was available when we wanted it.
Staff in the CL were excellant with the exemption of one CM. Who I think just had a harsh personality and kind of scared me
but she turned out to be Ok.I just can't believe how beautiful the grounds are at the Poly on every visit. The beach, the pool, the trees, everything was in top shape.
If you remember my story, we were debating between CSR, the WL and finally ended up at the Poly. I am so glad we did. My parents stayed at CSR for 3 nights. We visited them. I couldn't believe how small the rooms were in comparison to the Poly. It just wouldn't work for us. We need the extra space so I am glad we did pass up CSR. The room was nice, but my parents couldn't believe the difference in the two resorts when they visited us.
Now with respect to the CL vs. Deluxe Dining. I have to say we really missed the Deluxe Dining. We didn't take advantage of the Lounge too much because we were in the parks. We hated the Counter Services was got on the regular plan. We are more a deluxe plan family. We like to get what we want, when we want it. Next time, with the whole family, I would skip CL and get deluxe dining. If it was just me and DH, we would do CL with regular dining in a heartbeat.
Now the bad, the only bad was Captain Cooks. Yuck. Awful from the food to the service. Just terrible. I don't remember it being that bad on our last visit. Also, O'Hana for breakfast was terrible service. Just terrible. Dinner was excellant though.
Any questions, just ask away!
I loved our stay in the CL level last December but like you, we're a Deluxe Dining type of family too. So sorry to hear Captain Cooks was so bad. 
We were at Disney 2 weeks ago....heard that Kona was horrible, but ate there anyway and had a terrific meal. Guess you never know.
Thanks again for sharing. 
It would be rather presumptuous of a CL CM to tell you that you couldn't have more than two items. . .I'm sure one of our new returnees will be able to speak to this question with personal knowledge. 
