Just back tonight from a wonderful 6 night stay in room 1520 (first floor, garden view) at the Polynesian Concierge. We checked in on Saturday around 5 pm. Bellman took us right to our room in a golf cart and said we could check in whenever we wanted. I had requested a 1st floor room in a quiet location, bedrails, complete bedding change (DD with allergies), and a Lilo doll, autograph book and pen to be put in the room upon arrival. I had confirmed all my requests by email about 3 day prior and was assured that everything was noted and would be ready upon our arrival We were meeting family at 6:30 so we were kind of in a hurry. Well the location was great but none of the other requests had been taken care of including the surprises for my DD. Lucianno checked us in and was very sorry and said someone had dropped the ball but he would take care of everything while we were gone. When we arrived back everything was there and a surprise $40 Stitch talking toy was also in the room at no charge. Nice touch. Anyway, the rest of the week was great! Enjoyed the food offerings and the sodas and water for the parks. Let me know if you have any questions. We would go back to the Polynesian in a heart beat!