Let me preface this LeCelliar story with the note that although the service was terrible, the food was admittidly VERY good. Not sure if I would risk going back for bad service, but the food is good.
For starters, we waited approximately 45min PAST our reservation time. I was warned of this, so I didn't get too upset. Once in the resturant, we waited 15 MINUTES before our server even approached us!!!!! Then, when she did arrive, she had an attitude. So, about 10 minutes later, we finally got our drinks, and of course their wrong. We told her they were wrong, and she huffed off, and got new ones. After another 15min wait, we finally got our appetizers, and again she got it wrong. When we corrected her again, she literally grabbed the plates from us, and took them away with no comment.
I got tired of this REAL quick, and when she came back I asked her if there was a problem. She said 'talk to my manager then'. At this point we were all SO HUNGRY that I just figured 'forget it', and just hopefully eat soon. Needless to say the entree's were no faster than the appetizers, and overall we were in this resturant for an hour-and-a-half to eat an already late dinner.
The final blow was when she 'threw' our dinner entrees at us. That was enough, so I talked w/the shift manager. He said he would talk with her, and basically blew us off with some free fastpasses. To make an already long story shorter, the next day I spoke with the manager of the entire resturant, and she refunded our credits for this disaster.
It's a shame because it was good food.........we also heard similar stories from the people around us, as they saw how she was acting, and commented to us that they were having the same types of issues.