July packages, will we get info before we reach date of not getting a full refund?

[maxsmom]

So anyone who has a package booked has 30 days prior to cancel w/ out penalty. That date is quickly approaching for beginning of
July. There needs be information given so if they’re open, what will be open and what restrictions are in place. If we keep our reservation then find out only MK is open then why would we need a 6 day park hopper. Or half the rides are going to be open. There needs to be this info so one can determine if the price is worth it. June reservations or before didn’t have this issue b/c they can cancel up to the arrival day. July and later cannot. If they don’t announce this before July cancellation dates kick in and you wait and see you won’t get a full refund. If you cancel and then it opens and you are ok w/ what’s open then you can’t rebook what you had because the promotion has expired and you lost all of your fast passes. If they don’t know they need to extend the cancellation for full refund w/ out penalty until the end of July. Am I the only one getting concerned about this?

 

[Kestryl]

I am also concerned, though mine is at the end of July so I have another month. I would certainly hope that they would decide something before final package payment is due. It’s one thing if a few rides are closed. It’s another if entire parks are closed.

ETA: Not to mention dining plans. I got the rebook dining plan and upgraded to the plan with TS. If I can’t use TS freely, what’s the point in having it?

 

[westie55]

My trip is scheduled to begin July 23. I imagine once details are announced, people will be able to reschedule or cancel without penalty. There is NO way I think Disney would try to lock people into a reduced experience they didn't sign up for. Many people booked trips before covid was even on our radar. I hope they make some announcement soon but I'm not holding my breath. I suspect they will announce plans about 10 days before opening and I don't think we are close enough to that yet.

 

[maxsmom]

My trip is scheduled to begin July 23. I imagine once details are announced, people will be able to reschedule or cancel without penalty. There is NO way I think Disney would try to lock people into a reduced experience they didn't sign up for. Many people booked trips before covid was even on our radar. I hope they make some announcement soon but I'm not holding my breath. I suspect they will announce plans about 10 days before opening and I don't think we are close enough to that yet.

They need to inform everyone in plenty of time or extend the no penalty cancellation fee.

 

[kaytieeldr]

Curious what there might be about Disney business practices that would let you think they wouldn't extend the cancellation policy?

 

[lanejudy]

WDW has historically been very good about modifying reservations, waiving fees, etc. due to circumstances. I have no reason to believe they won't work with folks now as well.

It's still 2 weeks out from a 30-day PIF for the first July arrivals. LOTS can change within period, and the subsequent month of June. I don't think anybody can say specifically what WDW will be like 6 weeks from now - or 8 weeks or 12 weeks. If it's really concerning to anyone, and I get the whole "it's an expensive vacation and we're looking forward to X Y Z," then I recommend cancelling for a while until things smooth out a bit.

 

[Sandiz08]

So once they lockdown the month, can you cancel? If so, not cool.

 

[amym2]

Final payments are currently not due until 7 days ahead. Your TA should have informed you of this policy (unless you didn’t use one, of course).

 

[maxsmom]

So once they lockdown the month, can you cancel? If so, not cool.

Final payments are currently not due until 7 days ahead. Your TA should have informed you of this policy (unless you didn’t use one, of course).

For July packages you have to cancel 30 days out to get a full refund. Even if I can make the final payment 7 days out, which I haven’t gotten any notice about, we still wouldn’t get a full refund. As of now. They simply need to extend the cancellation policy until the end of July w/ no penalty.

 

[amym2]

For July packages you have to cancel 30 days out to get a full refund. Even if I can make the final payment 7 days out, which I haven’t gotten any notice about, we still wouldn’t get a full refund. As of now. They simply need to extend the cancellation policy until the end of July w/ no penalty.

If you wait until 7 days out, you will know if the parks will open in time. If they will, make the final payment and go. If they won’t, you will receive a refund. If you are wary of potential restrictions, there is no change fee to move your reservation to a future date. Again, if working with a TA you should be in discussions with them about your options.

 

[Kestryl]

Final payments are currently not due until 7 days ahead. Your TA should have informed you of this policy (unless you didn’t use one, of course).

I have a July 25 reservation. My final payment (based on my confirmation email and the CM I talked to) is to be made 30 days before.

From their website: “To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30.”

There is nothing about reservations past that date.

https://disneyworld.disney.go.com/travel-information/
Do you have a source that says this policy was extended past June 30?

 

[maxsmom]

Exactly, what the person above says. According to Disney the cancellation policy is only through June 30th. Your TA May have a different policy. The one we’ve used the past few years was 5 days. However, we booked the free dining through Disney and it is still 30 days out for no penalty.

 

[Dave006]

For July packages you have to cancel 30 days out to get a full refund. Even if I can make the final payment 7 days out, which I haven’t gotten any notice about, we still wouldn’t get a full refund. As of now. They simply need to extend the cancellation policy until the end of July w/ no penalty.

This is the announcement that WDTC sent to TAs and as of today no changes have been made available. Yes you may get a phone CM that needs to reference this notice vs just stating the standard 30 time frame.

"Effective March 15, 2020, until further notice, we’re making a temporary adjustment to our final payment policy for Walt Disney World and Disneyland Resort packages booked through Walt Disney Travel Company. For existing bookings, final payment to WDTC will now be due 7 days prior to Guest arrival. Payment may be made online or by phone. For new package reservations made through DTA, with arrival in less than 30 days, payments will be due in full."

Dave

 

[Krandor]

You two are talking about separate parts of the policy.

1. Final payment due 7 days is allowed "until furthur notice"
2. You can cancel up to arrival date and get a 100% refund is only through June 30th right now

So as it starts right now a cancellation of a july reservation closer then 30 days would result in a cancellation fee.

Persoally i think they need to just extend 2 through end of July but so far they haven't.

 

[amym2]

Exactly, what the person above says. According to Disney the cancellation policy is only through June 30th. Your TA May have a different policy. The one we’ve used the past few years was 5 days. However, we booked the free dining through Disney and it is still 30 days out for no penalty.

See Dave’s post above for the policy. I am a TA so have the information first hand. You can currently delay your final payment until 7 days before arrival even with free dining. If your TA has not informed you of this, I advise you to ask them. If they currently require payment 30 days ahead, get a new TA!

 

[amym2]

You two are talking about separate parts of the policy.

1. Final payment due 7 days is allowed "until furthur notice"
2. You can cancel up to arrival date and get a 100% refund is only through June 30th right now

So as it starts right now a cancellation of a july reservation closer then 30 days would result in a cancellation fee.

Persoally i think they need to just extend 2 through end of July but so far they haven't.

It’s likely they will extend the cancellation policy past June 30 if the parks don’t reopen soon, but right now it doesn’t matter. If you have a trip in July, your money is refundable until June. Once we get to June, unless the policy changes, your money is refundable until final payment 7 days ahead. Separate policies but interrelated.

 

[Primeval Princess]

There is NO way I think Disney would try to lock people into a reduced experience they didn't sign up for.

Please tell that to those posters who keep telling me I'm unreasonable to want more of my money refunded for the $1,200 per person Platinum APs that we activated in late December and only used for 3 days. We're certainly not getting what we signed up for when I bought those APs, but I've been told I'm wrong to complain, that Disney doesn't owe us a thing beyond a refund for the actual closure period, regardless of what the reopening period will be like, or the very different times of year that we'll be able to use the passes once they reopen, vs. when I bought them.

 

[maxsmom]

You two are talking about separate parts of the policy.

1. Final payment due 7 days is allowed "until furthur notice"
2. You can cancel up to arrival date and get a 100% refund is only through June 30th right now

So as it starts right now a cancellation of a july reservation closer then 30 days would result in a cancellation fee.

Persoally i think they need to just extend 2 through end of July but so far they haven't.

This! Not as concerned about final payment. My point is getting a full refund. As of now according to Disney, who I booked through I would have to cancel 30 days out. This needs to be extended before they hit the July reservations period or give those with reservations an idea if they'll be open, what will be open and what other restrictions will be in place.

 

[kaytieeldr]

Exactly, what the person above says. According to Disney the cancellation policy is only through June 30th. Your TA May have a different policy. The one we’ve used the past few years was 5 days.

Not TA policy. Disney policy. Five days for a room-only reservation. Thirty days (down from 60 originally) for any package. No TA is going to "eat" the $200 deposit.

2. You can cancel up to arrival date and get a 100% refund is only through June 30th right now

two very important words.

 

[DisneyWishes14]

Not TA policy. Disney policy. Five days for a room-only reservation. Thirty days (down from 60 originally) for any package. No TA is going to "eat" the $200 deposit.

two very important words.

It was never 60 days for a package. It used to be 45 days and it was reduced to 30 days.

You are correct. No TA is going to absorb the $200 deposit. TAs are not responsible for the policy and they are as frustrated as their clients are in navigating all of this.

OP, we have no idea what WDW is going to do past June 30 regarding a cancellation policy extension. I totally get your frustration. Right now, the policies do not align. While you can pay 7 days prior to check-in as that policy was put into place "until further notice" (and that notice could change at any time), anyone checking in past June 30 is currently on the hook for the package deposit if they don't cancel 30 days prior to check-in.