JetBlue -- online itinerary problem -- heads up

[grecorj]

Okay, so I had booked my flights online at JetBlue's website. Great!

A few weeks later I noticed that one of the flight times had changed. They also switched to a bigger plane, so our selected seats were now a bit scattered (rows went from 2x2 to 3x3, and there are 6 of us travelling).

No big deal -- in fact, I was able to snag seats up front on the new flight, and took advantage of the "extra leg room" seats for a small additional fee.

So far, so good.

Then last week I go to peek at my lights (yes, obsessed travel planner here) ... entered my confirm # and my name as usual ... but I get a page that in big red letters says: Your itinerary cannot be located.



I immediately call JetBlue ... yes flights are confirmed (phew!), but they have no idea why I can no longer access via website.

This stinks. I won't be able to check-in online, print boarding passes, check seats on flights, etc. Ugh.

Well, after 3 phone calls (and about 90 minutes total spent on hold), a kind rep was finally able to diagnose the problem: the new flight (time change, seat change) had not been "confirmed" in their system!! After she changed the status, I was able to log in again after a few hours. Yeh!

So just a heads up in case anyone else runs into a similar problem...

 

[goofy4tink]

I have to say that ever since JB 'updated' (and I use that phrase loosely) their website, I hate it. It crawls along, it's hard to make plans. I do have one flight booked for August. I will start watching it in a few months.
I do wish JB would figure it out....they need to make the website more usable. I wonder if that has anything to do with your inability to get to your flight online.

 

[dburg30]

Sounds like a lot of 'updated' websites anymore.

 

[magiroux]

This happened to me yesterday. I really thought my flights had been cancelled accidentally. Talk about heart failure! The screen basically tells you that the itinerary/confirmation number you provided is not valid.

Seems my return flight changed slightly. The woman I spoke with says this is going to happen every time there is a flight change and you need to call CS to accept the change for the itinerary to be viewed on-line again. They claim there is an auto notification system in place but I have had two flight changes so far (one moving my flight time by 3 hours) and have not received anything.

 

[grecorj]

This happened to me yesterday. I really thought my flights had been cancelled accidentally. Talk about heart failure! The screen basically tells you that the itinerary/confirmation number you provided is not valid.

My reaction exactly!!

Seems my return flight changed slightly. The woman I spoke with says this is going to happen every time there is a flight change and you need to call CS to accept the change for the itinerary to be viewed on-line again. They claim there is an auto notification system in place but I have had two flight changes so far (one moving my flight time by 3 hours) and have not received anything.

You are supposed to get an email about flight changes, but I never did (checked my spam folder, too!).

All I can say...make sure you keep watching your flights!

 

[n2mm]

I noticed the equipment change recently. I was getting ready to book my return home flight for May 7th and I generally like to see what the seating looks like before I book. We were going to take the afternoon (6:30PM) flight home, but when I was ready to book I noticed they switched to a smaller plane (rows 2x2) so we choose the earlier flight with the bigger plane (rows 3x3) and glad we did because the 6:30PM flight is now 8:00PM. However in JB's defense last year we were in WDW and got home to a voice mail from JB for every day we were gone telling us there was a flight change on a future flight and we needed to call and confirm that we got the message. I do know recently they changed ALL confirmation numbers and you needed to log in with your old number and print your new confirmation number, which I did in February. I'm guessing not everyone knew this. We have 4 upcoming flights on Jetblue so I watch them weekly for changes. I agree, their NEW website is a little slow and not very user friendly, though I'm getting use to it now and now when I log onto my trueblue account my info is correct and all of my flights are there, even the ones I booked for other family members which do not have me on the itinerary.

Just wanted to mention that if you booked on a larger flight and are swtiched to a small flight, your carry on bag size will change as they have 2 sizes for their carry bags depending which aircraft you are on.

 

[LISAG410]

I got an automated call from Jet Blue 2 days ago in regards to a time change for my flights in September. Odd part is, my return was changed and I got a call, when I looked up my reservation, I found that my departure had changed as well...

Odd that I got a call for one change but not the other.

Oh well.

 

[Best Aunt]

When I flew JetBlue earlier this month, there was a lady sitting next to me with her kid. A man came by and said that she was in his seat. She said that when the resort printed out her boarding pass, it showed a different seat assignment than her itinerary. She called JetBlue, and they said to go by the itinerary.

The man kept saying he didn't care where he sat.

The flight attendant came by and said that they needed to go by the boarding pass, not the itinerary, and the lady had to move.

I said to the flight attendant, "Since he's by himself, why don't you put him somewhere else so that she can sit with her kid?"

The man again said that he didn't care where he sat, so the flight attendant grudgingly put him in the other seat.

 

[Maryrn11168]

Okay, so I had booked my flights online at JetBlue's website. Great!

A few weeks later I noticed that one of the flight times had changed. They also switched to a bigger plane, so our selected seats were now a bit scattered (rows went from 2x2 to 3x3, and there are 6 of us travelling).

No big deal -- in fact, I was able to snag seats up front on the new flight, and took advantage of the "extra leg room" seats for a small additional fee.

So far, so good.

Then last week I go to peek at my lights (yes, obsessed travel planner here) ... entered my confirm # and my name as usual ... but I get a page that in big red letters says: Your itinerary cannot be located.



I immediately call JetBlue ... yes flights are confirmed (phew!), but they have no idea why I can no longer access via website.

This stinks. I won't be able to check-in online, print boarding passes, check seats on flights, etc. Ugh.

Well, after 3 phone calls (and about 90 minutes total spent on hold), a kind rep was finally able to diagnose the problem: the new flight (time change, seat change) had not been "confirmed" in their system!! After she changed the status, I was able to log in again after a few hours. Yeh!

So just a heads up in case anyone else runs into a similar problem...

Thank you for your post!!! I had the same problem since they changed their system. I have called Jet Blue a few times with no luck in fixing the problem. We are leaving in the morning and I was prepared to have to wait on line at the airport, since I could not check in online. Well after reading your post I called them again, our flight was confirmed and I still could not get into the reservation, the Jet Blue agent had me go in thru check in on the home page!!! Yeah it work!! Our boarding passes are printed DCL here we come!!! Thanks again!!!