Jet Blue Experiences?

[southjerseymom]

Can anyone tell me how they liked Jet Blue? Other than the problems they had this winter I haven't heard good or bad. Anyone?

 

[TDC Nala]

Had a lovely flight back to DC from Long Beach in May 2005, unlimited bags of blue potato chips, plenty of drinks, Cold Case Files marathon on the little television things. That's my only experience with them.

 

[bradk]

heh.... i fly them exclusively. had one inconvenient problem with them, but no legitimate complaints.

they've won the conde nast readers poll 4 out of 5 years and have been rated the #1 airline every year it's been included in the AQR which is based on performance numbers.

The AQR ranked the 17 largest airlines for 2005 as follows: 1) Jet Blue; 2) AirTran; 3) Independence Air; 4) Southwest; 5) United; 6) America West; 7) Northwest; 8) Continental; 9) Alaska; 10) American; 11) ATA; 12) Delta; 13) SkyWest; 14) American Eagle; 15) US Airways; 16) Comair; and 17) Atlantic Southeast.

http://www.aqr.aero/pressreleases/2006pressrelease.htm

 

[TDC Nala]

Oh my, how I miss Independence Air.

 

[Rustysmom]

All my friends rave about them, but they cancelled my flight coming home and put me on an earlier one without even telling me! And my DH confirmed our old time and flight with Jetblue after I noticed the flight missing off the website and she said it "probably" sold out and that's why it's not listed.

I've never flown on them before, only Delta and that was years ago.

 

[TONNIE]

I have flown with Jet Blue on several trips and they are my favorite. The only reason I am flying Southwest this year is because swa has non-stop flights to Orlando and I am short on time. We fly with JB because the kids love the tvs and it saves me from having to carry the dvd player and bags of stuff for the kids to do on the plane. My son carries a asthma machine and everytime we fly the crew is very, very accomandating.

 

[beattyfamily]

LOVE Jetblue. No complaints so far.

In Sept 2005, our flight was delayed 3 hours due to a bad wind storm. They were wonderful. It was a dinner flight that ended up being about 9:30p flight. They fed us pizza and they went around giving kids crayons and coloring books.

Last year, due to a hurricane coming, our flight was canceled. I found out the afternoon before (in Florida) and called Jetblue, she booked me another earlier flight BEFORE the hurricane and got me out of there. I was happy.

No complaints! They have the best customer service, IMHO.

 

[SomePixiedust]

Another JetBlue fan here

 

[stalkingmickey]

I've flown Jetblue from Boston to LA (long beach airport) at least 4 times and from Boston to Orlando about 3 times. When we went to Hawaii for our honeymoon we took jetblue from boston to long beach and then drove a rental car to LAX for our flight to Hawaii. My travel agent thought I was nuts, but I love Jetblue that much and if I am going to be spending 12 hours on airplanes I want some entertainment for as much as possible. Have never had a problem, airfare is usually cheap. And how can you go wrong with a t.v. right at your seat. If you want the most leg room book your seats at the Emergency exit. Flying Jeblbue to orlando for our 8/31/2007 vacation at wdw

 

[yxe dad]

I have only flown on them twice, but both times they were great. The TV's are a plus but the leg room was great as well.

 

[Tiffany]

Can anyone tell me how they liked Jet Blue? Other than the problems they had this winter I haven't heard good or bad. Anyone?

We love JetBlue and have never had any issues with them. They are our perferred airline. If they fly there we will use them over any other airline.

 

[Donald is #1]

I flew Jet Blue for the first time in October (Boston to Orlando) and loved them. I am actually flying them again for my May trip.

Don't worry about the bad press that occured a month or 2 ago. In reality, most of the airlines run into the same problem. (Anyone remember Northwest a few years ago?)

 

[jackdis]

LOVE Jet Blue!!!!!!!!!!!!!!!!!!!!!!!!

 

[ZekeKelso]

Just got back from a trip. Used Jet Blue and they were great as usual. In particular, they have the best phone service reps in the business, or any business that I can think of. And those TV's are to die for.

However, for the first time I do have a minor complaint. I flew out of BOS, and they seemed to be short a few workers checking in luggage. Not a big deal, but they go from 100% perfect in my experience to, 98-99%.

 

[lost*in*cyberspace]

I have flown JetBlue a number of times. Never had a flight leave on time (all were at least 1 hour late) and experienced one aborted take-off. Only had the tvs work on one flight.

However, I would still fly them again if the price were right, just would avoid any flights going through JFK.

 

[bradk]

that's funny... i live like 10 mins from JFK, so it's my home airport and NEVER had any problems remotely related like that.. i've flown between jfk and mco, lgb, san diego..

 

[lost*in*cyberspace]

Good thing you didn't travel JetBlue at JFK this past Feb!

http://www.cbsnews.com/stories/2007/02/15/national/main2480665.shtml

http://www.msnbc.msn.com/id/17166299/

You have been lucky flying JetBlue from JFK; they have a terrible on time record there, with an on time arrival record of 67.97% so far in 2007. Their on time departure record is a bit better at 73.17%.

I freely admit that I consider JFK one of the worst airports in the US.

Statistics found here:

http://www.transtats.bts.gov/HomeDrillChart.asp?URL_SelectMonth=1&URL_SelectYear=2007

 

[Rustysmom]

Oh great, because I'll be leaving from JFK. Last time we travelled we were coming back into LaGuardia on Delta the the landing gear wasn't coming down or something. Scary!

 

[bradk]

heh.. so you're making weather JB's concern? fact is, they weren't the first to have the problem and they definitely weren't the last.

and yes, i'm looking at AQR statistics. in 2005, JB had an overall on time %age of 71%. and out of the other rated airlines, the leader was NWA with a whopping 82%.

and despite this, when you include all the other factors such as baggage handling, involuntary boarding, etc., JB still gets rated #1 overall - EVERY year it's been included in the report.

so you have bad luck. sorry to hear it. obviously most people in this thread and other JB threads don't share your views, so I can appreciate it for its diversity.

i will continue flying JB exclusively.

Northwest, incidentally, in 1999 kept passengers in the plane on the tarmac for over 8 hours in detroit due to weather.

and in December, an American Airlines flight was diverted due to weather and turned a 3 hour flight into a 15 hour flight as it sat on the tarmac for over 8 hours in austin.

http://www.dallasnews.com/sharedcon...ines/stories/123006dntswstranded.331dc32.html

and to date, Jet Blue is the ONLY airline I know of to self-inflict a passengers bill of rights that pays its passengers based on delays. every one that had issues on those flights, due to WEATHER, were not only fully compensated, but received vouchers for future flights.

even that proposed HR 1303 doesn't offer any real accountability as far as i can tell.

 

[Xcited4Disney]

I'll be using JetBlue for the first time in July to MCO. I wanted to use them last year but Spirit was cheaper at that time. I never thought I'd be excited about a plane!

I'm flying out of JFK too (I'm 10-15min away).