HI all
yes we are getting very excited. and can't wait to meet you all. But we still have no docs or any sign of them.
as I stated before we went through
AAA agent.
Now here is where I would like your opinions please
we booked through them, the women we delt with said she had been on many a Dis cruise. We booked a cat 4 room being we are 4 adults and my parents not being in the best of health they wanted to be able to sit outside the room. This was all explained to the TA and made VERY clear I wanted no mistakes! We gave her our CC and she was supposed to book everything and said "NO PROBLEM!"
she wasn't in until the next week but we were assured eveything was fine.
whe she was in my parents went to see her ( I was out of town)
she told them that the Cat 4 was all sold out and we had to book a cat 5 for an additional $500.00
she never booked us coming in a day early ( we talked to her about taking NJ weather into consideration) and she was supposed to book a room to. trying to make everything easier for my parents.
I flippped when we got the printout of what she had done.
She had us coming in on Sat. (no room) and when I saw what she did about the cat 5 I was livid.
I went to the TA and she of course was not there but got someone to help me get in on Friday and book a room much cheaper than she said plus arranged for tranfers.
I went in last week to talk to her manager and explain what she had done that we lost our cat 4. all the orig paper (cc) work was dated a week before she booked. when the manager called her she even swore she booked it a week prior to when she really did. But black and white paper work doesn't lie.
so the manager offered us a $25.oo gift card to the AAA office only for 3 of us(not all 4) and a free year to AAA.
I was so angry!!!! I felt it was a "smack in the face".
the TA admited she made a mistake an it is costing us $500.00 more for a smaller room. I just felt this was not a fair compensation for the major mistake made.
Am I worng!?
I can't go to my parents to much with this as thier health is not the greatest.
What would you guys do????
Do you think they are offering us a fair offering?
I am giving them until tomorrow and I will call again.
But would really apperciate your opinions/sugestions!!!!
Sorry for the long note but I am at a loss and am not sure if I am worng for feeling as I do.
Also I know we have the tea but has a genral meeting planed?
thanks all