I called the resort yesterday (or was it the day before) and was on the phone for 1.25 hours trying to get this resolved!! I asked for a room away from the construction and near the lobby area. The main # transferred me to the front desk. Front desk transferred me to the "special" construction update line. I said, aren't you at the resort, can't you look out and see where the impacted areas are? No such luck. That line transferred me to someone in "Room Ops". He told me it wasn't possible to be away from the construction, that everyone will hear the sounds of it. He said they have one whole wing closed and are down to about 500 rooms (from 1300 or so). I was displeased with this since I was assured back in august that there would be "no impact to guests after 9/1/07". He then transferred me to central reservations who he said was who I would have to speak to find out about an upgrade or relocation. Reservations transferred me to Guest Services. When I explained the situation (with my frustration level fully maxed), she called over to the AKL and after about 20 mins on hold tells me that all that is being done is refurb to rooms on the 5th and 6th floors. She said that it would be during daytime hours. I explained that I paid $300 something a night for a room that I wanted to use without interruption 24/7. I said if I was offered a car that I could drive only at night, whether I was paying $5000 or $10000 would make a big difference. She said "what difference will the daytime interruptions make, wouldn't you be in the parks??". I was not pleased with this answer and said if I chose to go to my room mid-day that I shouldn't have to justify that to her or anyone. Looooong story short, she said someone named Phyllis at the front desk was arranging my room request and they would do their best to accomodate me. The guy in room ops said they could only change reservations or accomodations when we are on-site and anything pre-trip must go through reservations.
It was a very frustrating call which took far too long and far too many transfers. In the end, I am resolved to show up and see how things are. From the pictures I have seen, the impact isn't too bad with just the black drapes up, but the guy in Room Ops painted a far different picture. I will let you know by about 10:30 am tomorrow morning!!!!
Just be careful of the question you ask, you may not be prepared for their answer! I sure wasn't!!