It’s FP selection day and I can’t link a ticket...

[Carolyn Louise]

I have less than an hour to figure out this issue. MDE is saying it can’t because of maintenance scheduled to end at 6am EST...which it is past...and nobody is answering the phone. Same issue in the app. Any ideas?

 

[Robo]

Fully shut down your computer (or other device) and restart.
If you are on the computer, try your phone (or vice versa.)

All you can do is just keep trying.

 

[anne60]

I’m on the app on my I pad. I was able to book a fast pass just now. Try restarting, also maybe a different browser?

 

[Carolyn Louise]

Now it's saying it's already linked but I don't see it??

 

[Best Aunt]

When in doubt: delete your cookies. Then restart your computer. If one browser doesn't work, try another -- Chrome sometimes works better than Firefox. Try both the app and the computer.

 

[DebbieB]

Did it come up at 7:00?

 

[disneygirlsng]

It will say that tickets aren't linked until 7AM, when the FP window opens. Because you don't have valid tickets that are able to book FPs until that time.

 

[Carolyn Louise]

I ended up having to call and got through to someone about 7:30, so unfortunately did not get our first picks. But it's all resolved now.

 

[Searc]

I ended up having to call and got through to someone about 7:30, so unfortunately did not get our first picks. But it's all resolved now.

The window didn't open until 7am EST, that's why it is resolved now. Your window opened.

 

[Carolyn Louise]

The window didn't open until 7am EST, that's why it is resolved now. Your window opened.

Unfortunately not the case, I tried selecting FPs at 7am and called after that. It was not linked.