Issues with member site

[Clarabelle1987]

Same modifying issues here. This really is not okay.

 

[CarolynFH]

Yes. Spent an hour and half trying to book our room and it disappeared on me after so many errors. I’m beyond annoyed.
You’d think a billion dollar company can hire and pay google/apple level IT people.

My understanding talking to higher level IT at Disney is that they are running a "fancy" front end on an ancient reservation system.

I'm having lots of problems this morning. Will not let me modify a reservation. I was able to at least get the reservation to the modify screen then would get that the rooms were not available even though I was just dropping a day. Now if I even try to select modify on the reservation I get the T-Rex head. Trying to delete another reservation and get the dwarfs when I hit cancel.

IIRC, a few years ago they dismissed their US-based IT staff and outsourced to a company overseas (India? not sure), after having the former IT staff train their replacements. I think I recall some legal action being filed, but it didn’t go anywhere.

 

[Leight19]

I also can’t modify reservation and earlier today when trying to book it wasn’t letting we select which membership to use (literally had to keep refreshing until it randomly picked right one).

 

[Cyberc1978]

I'm having issues too, tried to modify a reservation and even though the days showed available I got the error that the dates was unavailable. Now I'm chatting with MS instead and hopefully that will help

 

[lovin'fl]

This is annoying. Guess I need to call MS to cancel/modify. Do they not have same issues?

 

[ohbatmann]

Getting the same. Super frustrating

 

[VrBchJ]

I'm getting "Sorry but Resort specific planing information cannot be displayed at this time..." That’s if I don't get the Dwarves or Rex.

 

[Cyberc1978]

when I try to modify I get

No Longer Available​

Sorry, the room you selected is no longer available for the dates you requested.​

 

[bobbiwoz]

Sunday morning….cannot view any of my reservations. I get Rex.

 

[crazywig]

This is annoying. Guess I need to call MS to cancel/modify. Do they not have same issues?

They do not. I actually was able to pull up chat and they were able to change the lead guests on my reservations. I did use an incognito window which I usually do anyway.

 

[Cyberc1978]

They do not. I actually was able to pull up chat and they were able to change the lead guests on my reservations. I did use an incognito window which I usually do anyway.

I was able to do the same, but I did take longer than it usually does.

 

[Nabas]

Like others, I could not make a new or modify a reservation using one of my memberships. When I tried to modify an existing reservation, it showed up as a "Cash Reservation". It also showed the reservation as booked with "0 Vacation Points" when I try to modify it.

I called Member Services. The first Cast Member I spoke with could not correct it. She brought in the support team who fixed the problem.

 

[bobbiwoz]

In afternoon, I still cannot see my reservations by clicking on them. I see the list in Dashboard, but if click to view or modify, can’t.

Well, minutes after I posted, I tried again, all good!

 

[Cyberc1978]

In afternoon, I still cannot see my reservations by clicking on them. I see the list in Dashboard, but if click to view or modify, can’t.

Well, minutes after I posted, I tried again, all good!

I found that after cleaning out the cache for anything Disney including go.com website then it worked for me.

 

[houseofduck]

Like others, I could not make a new or modify a reservation using one of my memberships. When I tried to modify an existing reservation, it showed up as a "Cash Reservation". It also showed the reservation as booked with "0 Vacation Points" when I try to modify it.

I called Member Services. The first Cast Member I spoke with could not correct it. She brought in the support team who fixed the problem.

I had the same situation yesterday. Two of my Poly reservations were showing as cash. My other reservations were fine. Member Services had to fix them.

 

[wdw4rfam]

I can’t modify either. Glad I’m not the only one ….

Same. Over the last few days, every time I hit modify I get rex or blank calendars on result page.