I've used them twice and had a terrible experience with them when I had them deliver the tickets to the hotel. We were to arrive in at the Dolphin Hotel at 4pm and TicketMania said they would have the tickets delivered to the hotel by 6pm so we could use them that night. 6pm came and gone and NO TICKETS!! We lost an entire night which was really important since we were only going to be there 3 days. Their excuse was that I didn't call them to tell them I had arrived!? Duh, they told me they would be delivered and waiting for me upon check in, why would I call them. Well I did finally call them at 6:30pm and they told me that they stop delivering at 6pm and I would have to wait till the morning after 10am. Again more hours lost. The First time I used them I had them delivered to my home and had no problems at all, so I would suggest you have your tickets delivered before you reach WDW if you plan on using them.