Is this standard, or what? - FFC Question

[Quiksilvr]

My wife and I dined at the Flying Fish Cafe last night. It was, in our estimation, a subpar experience. We've been there several times and this was easily our least favorite meal. It was disappointing because this is my wife's favorite restaurant. It's not that it was a BAD experience, it's that it wasn't as good as our other experiences. Because of that, we didn't plan on complaining or anything like that; we were just going to chalk it up to every restaurant having a bad night.

Twice during our meal, the floor managers (I assume that's who these people were) came over to ask how our meal was and if there was anything they could do for us and making a little small talk. We said everything was fine. We finished our meal, paid up, and left.

This morning we had a message on our machine (we're staying at the Boardwalk) from one of the floor managers who had spoken to us the night before thanking us for eating there and asking us to call them if we had any concerns or if there was anything they could have done better. Is that normal?

We've eaten there a number of times and have never had them call us the day after. I'm curious whether this is standard or if it was somehow clear to them that we weren't enjoying ourselves as much as we were supposed to? Has anyone else had this experience there?

 

[galaxyrar]

We have eaten there many times as it is our favorite restaurant too but have not had anything like that happen. We are scheduled to eat there in March so we will keep it in mind. I hope they are not making changes there!

 

[Pumbaa_]

Did you call them back? Just curious

 

[septbaby]

I think because you were on site and they could find you it isn't abnormal to ask for feedback. Also if your tip reflected subpar or if someone overheard you "complain" that could be another reason they reached out to you.

I did the same thing recently. I have a restuarant and we deliver. I often call to follow up on catering orders. Recently a regular generous tippper did not tip at all and my delivery person is new. I called to ask how things went and they were complimentary. Turns out the lack of tip was an oversite by the vendor paying the bill, not a statement. Next delivery the customer called me to provide feedback, they were very pleased and the driver got a tip that seemed to make up for the the last time. We've being doing business with this group for about 5yrs and we've had a hiccup or two, but we've always made things right.

I called because my driver was new and something seemed out of line. I can't fix issues if I don't know they are there and especially since I don't observe my deliveries I have to rely on guest feedback to help my staff.

 

[DisneyHumbug]

I've never eaten at FF but the last time I stayed at BWV I received a phone message just like you're describing from the manager of the restaurant. I guess the guests who checked out before we checked in ate there on their last night!!

 

[2infinityandbeyond]

My wife and I dined at the Flying Fish Cafe last night. It was, in our estimation, a subpar experience. We've been there several times and this was easily our least favorite meal. It was disappointing because this is my wife's favorite restaurant. It's not that it was a BAD experience, it's that it wasn't as good as our other experiences. Because of that, we didn't plan on complaining or anything like that; we were just going to chalk it up to every restaurant having a bad night.

Twice during our meal, the floor managers (I assume that's who these people were) came over to ask how our meal was and if there was anything they could do for us and making a little small talk. We said everything was fine. We finished our meal, paid up, and left.

If your experience was sub-par, why did you tell the floor managers that everything was fine?

We've been to FF about ten times. I've noticed that a few "old faces" are gone. with "new faces" in their place. I'm curious as to the reason for the turnover. We haven't been wowed at FF recently like we have in the past. I don't think it's a "familiarity breeds contempt" issue, becase the food has always been excellent. It seems to be the service that's dropped off a bit. The service, IMO, has dropped from "wow" to "adequate".

 

[tarheelmjfan]

Maybe, they've received a lot of complaints recently. We've really enjoyed Flying Fish in the past, but our Oct. visit was very disappointing. Our meals at HBD & LCdF were much better, which was a surprise.

If your experience was sub-par, why did you tell the floor managers that everything was fine?

Some people are confrontational some aren't. The OP had the right to handle the situation anyway he/she chose to short of walking out w/o paying.

 

[2infinityandbeyond]

Maybe, they've received a lot of complaints recently. We've really enjoyed Flying Fish in the past, but our Oct. visit was very disappointing. Our meals at HBD & LCdF were much better, which was a surprise.



Some people are confrontational some aren't. The OP had the right to handle the situation anyway he/she chose to short of walking out w/o paying.

I don't consider it to be confrontational to answer a question honestly. It does no good to complain about service after the fact on an internet message board.

 

[tarheelmjfan]

I don't consider it to be confrontational to answer a question honestly. It does no good to complain about service after the fact on an internet message board.

Maybe, the OP didn't want to get into a discussion with the manager. There's more to it than saying, "no".

 

[Quiksilvr]

Did you call them back? Just curious

We did not. I was going to wait until I had some responses from the font of all Disney knowledge (i.e., the Disboards).

 

[Quiksilvr]

If your experience was sub-par, why did you tell the floor managers that everything was fine?

We've been to FF about ten times. I've noticed that a few "old faces" are gone. with "new faces" in their place. I'm curious as to the reason for the turnover. We haven't been wowed at FF recently like we have in the past. I don't think it's a "familiarity breeds contempt" issue, becase the food has always been excellent. It seems to be the service that's dropped off a bit. The service, IMO, has dropped from "wow" to "adequate".

Because it was fine. It wasn't perfect; it wasn't what we've come to expect from the Flying Fish... but it was still fine.

 

[Quiksilvr]

I don't consider it to be confrontational to answer a question honestly. It does no good to complain about service after the fact on an internet message board.

I'm not really complaining about the service after the fact. I'm asking whether other people have received phone calls like the one we got. In the lead up to asking the question I explained that our experience wasn't the best, but the point of the question was still about the phone calls.

 

[Quiksilvr]

I've never eaten at FF but the last time I stayed at BWV I received a phone message just like you're describing from the manager of the restaurant. I guess the guests who checked out before we checked in ate there on their last night!!

This makes sense. We were on the last night of that particular reservation. Perhaps that is what it was all about.

 

[Pakey]

We did not have it happen with FF but we did have this same situation (being asked before leaving restaurant and also a follow up phone call) with a visit to CG once (we were staying at GF on that visit).

OP, sorry FF wasn't up to high expectations. This is one of our fave places. Hopefully it's just an off night as I'll be back there eating again in May.

 

[Flossbolna]

We did not get a phone call, but we had the manager to come round to our table twice to ask whether everything was allright. Which it was, we had a fantastic meal there with excellent service. But it was our first time there, so perhaps we would have been even more impressed with the FFC, if we eaten there in the past...