I sent this message to someone in response to an e-mail from them saying that a gift for my daughter's birthday was on the way:
"Thank you. That is very thoughtful. We'll look for it in the mail."
After I sent this message, I received a very nasty response about how rude and hurtful my message was. I just don't get it. What am I missing?
"Thank you. That is very thoughtful. We'll look for it in the mail."
After I sent this message, I received a very nasty response about how rude and hurtful my message was. I just don't get it. What am I missing?

.". I'm sure that you didn't mean it that way, but I could see how they would read it that way.