Is this normal for renting points?

[bambialways4ever]

Many confirmed bookings are a renter cancelling and the owner and agency agreeing to try to find a new occupant. But the owner is going to get paid either way, and if it's a long hold time, many owners may just nope right off to do the other things they need to do, like work, sleep, pet their cats.

Just kinda a reality. For the re-rents, the owner has very little skin left in the booking.

So you think the owner is just "over it" and that's what's taking so long?

 

[_auroraborealis_]

So you think the owner is just "over it" and that's what's taking so long?

The owner may not have the time or patience for the hold time. We don't know what is going on in their life. Depending on what is going on with them, this is not going to cost them anything to postpone.

As I said, it's just kinda the reality of confirmed bookings. This can happen. The person with the most control has the least incentive for speed.

 

[DarthDadMan]

Personally, I'd probably bug them daily. It's the owner's responsibility to get it moved over in a timely manner. I'm not sure what the owner/agency agreement is, but over a week, is a long time. Life happens and all, but I'd want a daily update on what's happening, so I could plan accordingly. Can't plan for March until you have the confirmation number.

 

[bambialways4ever]

The owner may not have the time or patience for the hold time. We don't know what is going on in their life. Depending on what is going on with them, this is not going to cost them anything to postpone.

As I said, it's just kinda the reality of confirmed bookings. This can happen. The person with the most control has the least incentive for speed.

I get that, which is why I have only asked for info once and that was Sunday because at the time I didn't know there was no turnaround time policy so I was just simply confused. I know extenuating circumstances can exist, but I didn't know if this is typical or not, or if I should be doing more to advocate for myself.

 

[bambialways4ever]

Personally, I'd probably bug them daily. It's the owner's responsibility to get it moved over in a timely manner. I'm not sure what the owner/agency agreement is, but over a week, is a long time. Life happens and all, but I'd want a daily update on what's happening, so I could plan accordingly. Can't plan for March until you have the confirmation number.

It is hard, but I'm trying to tell myself that I can't do anything until 60 days out anyways, which is 13 days from today. I guess I also worry if we were too "demanding" they would just cancel on us for being annoying or something. But I haven't heard from them at all since Sunday morning, and they responded to each of my other emails within 8 hours so I know it's not just the company being busy. Ugh, bleh.

 

[konaboy]

That's how I feel. I understand it being at the convenience of the member, but imo it's rather silly to treat the buyer as like "sorry we don't care how long you wait it's not our problem". Seems like they could set a reasonable timeline for the transfer process like within 14 days or something.

I just went to dvcrental’s site, for a comparison of what this company told you…. you can check the dvcrental agreement with the DVC Member by looking at their sample intermediary agreement. Lots of words around the member “promptly facilitate” and “timely execute”….

you should be able to find a similar sample contract that the company you are using puts on their web site for prospective dvd members looking to rent their points or reservation. to see what is really in the contract with member

good luck, hope this comes through for you.

 

[bambialways4ever]

I just went to dvcrental’s site, for a comparison of what this company told you…. you can check the dvcrental agreement with the DVC Member by looking at their sample intermediary agreement. Lots of words around the member “promptly facilitate” and “timely execute”….

you should be able to find a similar sample contract that the company you are using puts on their web site for prospective dvd members looking to rent their points or reservation. to see what is really in the contract with member

good luck, hope this comes through for you.

We're using DVC rental store. I found this link, but as far as I can find it says nothing about promptly or timely or any sort of timeline at all. https://dvcrentalstore.com/wp-content/uploads/DVC-Rental-Store-Member-Rental-Agreement-1.pdf

 

[KAT4DISNEY]

We're using DVC rental store. I found this link, but as far as I can find it says nothing about promptly or timely or any sort of timeline at all. https://dvcrentalstore.com/wp-content/uploads/DVC-Rental-Store-Member-Rental-Agreement-1.pdf

The document that pertains to the member actions is the agreement they sign with the DVC rental store and it has "promptly" facilitate all over it.

DVC_Rental_Store_Intermediary_Agreement.pdf (dvcrentalstore.com)

 

[bambialways4ever]

The document that pertains to the member actions is the agreement they sign with the DVC rental store and it has "promptly" facilitate all over it.

DVC_Rental_Store_Intermediary_Agreement.pdf (dvcrentalstore.com)

Oh wow! This is great thank you. But... what can I do with this? Is there some way this works to my advantage? I mean, I see the wording, but it's been 9 days now which isn't my definition of "prompt".

 

[KAT4DISNEY]

Oh wow! This is great thank you. But... what can I do with this? Is there some way this works to my advantage? I mean, I see the wording, but it's been 9 days now which isn't my definition of "prompt".

I agree with you. That isn't what I would define as prompt either. Other than asking why there hasn't been a prompt facilitation by the member when that is what they agreed to I'm not certain that there is much else you can do. The ball is 100% in their court unless you wish to back out. If that were the case and if there were some question about the deposit I'd raise the point that it was now 9 days which falls outside of most people's definitions of "prompt".

 

[tgropp]

My take on this …. If you want to rent points, be prepared to be prompt and satisfy your potential renter immediately instead of leaving them hang. If you need to get ahold of MS you do it at 8 am

 

[bambialways4ever]

I agree with you. That isn't what I would define as prompt either. Other than asking why there hasn't been a prompt facilitation by the member when that is what they agreed to I'm not certain that there is much else you can do. The ball is 100% in their court unless you wish to back out. If that were the case and if there were some question about the deposit I'd raise the point that it was now 9 days which falls outside of most people's definitions of "prompt".

Thanks! I'll keep this in my back pocket. Our 60 days in not next Wednesday but the following, and if we don't hear by that Monday we will pull out. This is good to have for issues with the deposit. Do you (or anyone else) think I should follow up again before the 24th?

 

[konaboy]

Do you (or anyone else) think I should follow up again before the 24th?

I would connect with them soon, if it were me. They are a business, and should be pro active with both the Member and the Renter. I'd ask them if they can contact the Member to request a response for you.

 

[AZMermaid]

I’d contact them this Tuesday if you havent heard. At that point it’s two weeks. I’d start casual, but throw in the two weeks bit. If you get the same curt reply, I think Id press with the question of can you count on this reservation? (If I’m reading right you’ve paid the deposit, but not the full amount?) And “it’s your understanding the owner has an obligation to follow up promptly. How long is considered prompt?“ At least then they know youve read the contract.

Id also keep an eye out for another rental… if you see one, I’d reach out immediately and ask for a refund due to lack of prompt reply or a conformation number.

 

[bambialways4ever]

I’d contact them this Tuesday if you havent heard. At that point it’s two weeks. I’d start casual, but throw in the two weeks bit. If you get the same curt reply, I think Id press with the question of can you count on this reservation? (If I’m reading right you’ve paid the deposit, but not the full amount?) And “it’s your understanding the owner has an obligation to follow up promptly. How long is considered prompt?“ At least then they know youve read the contract.

Id also keep an eye out for another rental… if you see one, I’d reach out immediately and ask for a refund due to lack of prompt reply or a conformation number.

Yes, "only" the deposit (of $800!!), but we offered to pay in full in our last contact because we are technically within the window where full payment is due per their contract. So it's not for lack of trying!

But we are keeping our eyes peeled on other reservations too while we wait. Tuesday was my thought too. I really appreciate all the help everyone❤

 

[gharter]

The owner of the points needs to call them to change the name on the reservation; it cannot all be done online.

We rented 2 contract to Davids last year and thats not at all how it worked for us.
We listed the points we wanted to rent. David found a renter and a resort and room available. I went online, reserved the room and entered the renters name and address. then sent the confirmed reservation to Davids who forwarded that information to the renter and put the money in our account. Never needed to talk to anyone on the phone for anything.
Literally, I got the email of someone wanting to rent my points, went online, got the reservation, emailed David with the reservation information and had the money within an hour. Total time under an hour from the first email.

 

[starry_solo]

We rented 2 contract to Davids last year and thats not at all how it worked for us.
We listed the points we wanted to rent. David found a renter and a resort and room available. I went online, reserved the room and entered the renters name and address. then sent the confirmed reservation to Davids who forwarded that information to the renter and put the money in our account. Never needed to talk to anyone on the phone for anything.
Literally, I got the email of someone wanting to rent my points, went online, got the reservation, emailed David with the reservation information and had the money within an hour. Total time under an hour from the first email.

Right. But the OP is renting a confirmed reservation, which means it has someone's name on it already

 

[Best Aunt]

Big Agency # 1 has a "no cancellation" policy for people who use them to travel.

Big Agency # 2 has a "stress-free cancellation policy" for people who use them to travel.

From the perspective of an Owner:

Big Agency # 1 looked like the better option for me when I was thinking about renting out my points. Tell the Agency I have points to rent, make the reservation based on info they give me, forward the confirmation email to the Agency, and I'm done. No messing around with having to make changes.

So when I read OP's post, I wondered: was this a situation where Owner made a reservation for themself, realized they couldn't use it, and decided to rent it out as a confirmed reservation?

Or was this a situation where Owner told the Agency they had points to rent, made the reservation based on info the Agency gave them, forwarded the confirmation email to the Agency, assumed they were done... but then the person who was supposed to travel decided not to go, the Agency re-listed the reservation as a confirmed reservation, and the Owner learned that their work was not done?

I wonder if Owner hadn't thought it through initially and was taken by surprise when they learned there was extra work required. Although obviously, if Owner chose to use Big Agency # 2, then Owner needs to abide by the rules of Big Agency # 2.

But anyway, that's my perspective.

I also think quite it's possible that Owner has COVID and hasn't felt up to dealing with getting OP's info on the reservation. COVID numbers have been crazy high in the past 10 days. Again, not an excuse, just my perspective.

 

[DarthDadMan]

My take on this …. If you want to rent points, be prepared to be prompt and satisfy your potential renter immediately instead of leaving them hang. If you need to get ahold of MS you do it at 8 am

100%. I've had to contact member services several times recently, and have never had a long hold time. Not to say it doesn't happen, but to your point, if you're renting your points out, this is part of the process you need to devote time to.

 

[RoseGold]

I'd pick up the phone. Over a week and multiple followups is ridiculous. You need to be getting points elsewhere if they can't handle their job.

You can even do it in chat now. You just add the new guest, change them to lead guest on chat, and then change everyone else out online.