Is this normal for renting points?

https://travelhub.airmiles.ca/hotel/checkout/12988492/cart/eabbd38f-927c-4b5e-af6c
100%. I've had to contact member services several times recently, and have never had a long hold time. Not to say it doesn't happen, but to your point, if you're renting your points out, this is part of the process you need to devote time to.
i cancelled our Aulani Feb vacation and had 248 points back in my account. Some points needed to be used by June. I rented out two reservations in a matter of minutes. I phoned up at 7 PM and by 8 sent pictures/screenshot of the reservation and waited to get the email reservation before asking for funds. To waste someone’s time waiting for confirmation is rude and inconsiderate
-ec1698e961a4/?adults=2&checkin=2022-01-03T00%3A00%3A00-05%3A00&checkout=2022-01-04T00%3A00%3A00-05%3A00&destination_id=2693&flow=spend&locale=en-US&rooms=%5B%7B%22adults%22%3A2%7D%5D&program_id=1&currency=CAD&search_id=5859f86a-658d-4402-a1d2-4c2863cad800
 



















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