Originally posted by punkin
I don't doubt you Gail and technically you are right but there is a great variation in knowlege among various employees.
So, for your further enjoyment and edification, here's what happened to me. We picked up our PT Cruiser
from the EA and drove to the booth. I gave the attendant my licence; entertainment book coupon, my emerald club card and my DH's licence (I was driving). I told him "I would like my husband added on as a second driver" He said "that will be an extra daily charge" I said "No. I'm an Emerald Club member-it's free." He said "No. It's an extra charge" I said "please check that. If there is a problem, I'm sure your manager can sort it out" He then processed everything without another word and handed me back our licences and club card. I asked him again "So my husband is allowed to drive?" ... "Yes" ... "For no charge?" ... "Yes"
Oh, I have no doubt there is a HUGE variation among employees.
That is the reason I called the EC hotline and spoke with two different reps. and, amazingly enough, got two identical answers.
Because of the National threads and the confusion that does exist from time to time (most especially from their poorly worded web site on this issue) I asked a bunch of questions. One of which was, "do I have to do anything to add a driver", the response was "no, as an EC member, your spouse, s/o, life companion, children (residing with you and over 25 with the same address on their license ) can drive without charge and without any additional paper work." There were more, but, not applicable to the situation. As I said, I received this answer twice (frankly, I was amazed). I think you confused the check out guy with your request.

LOL They don't know all the rules, they know pretty much how to process a reservation and little else. In fact, they handed me back the 20.00 coupon because he "did not know where to put it". So, I naturally held on to it and will recycle it this rental.

I am not putting anyone down who works an honest job and is working, but, in all honesty, they don't hire the phi beta's for the check out booth jobs. Low pay, horrible conditions (who wants to breath exhaust all day), and a minimum of education. The turn over rate is huge, the training is practically nil (as we have all seen) so, it is no wonder you got a bit of a hassle there.
I still find it amazing that they don't ask for information for an additional driver, but, they don't. I told the rep that and she said it was automatic. Go figure.