Is there a phone number to contact photopass?

[ChrisinNJ]

Just back from Jersey week & MNSSHP. I am a bit disappointed because the hitchhiking ghosts were not put into one of my photos taken on halloween. I had this happen once last trip where the special effect was left out & they told me it could not be added in later. But I want to contact them anyway, because it is a great picture if the dumb ghosts were there!

I already pre-paid the cd & photobook & want to still get them, though overall, I am far less happy with my PP pics this trip than I was last trip.

 

[vicki_c]

I think it's right on the PP site, but if not, check StitchKingdom.com/disneysphotopass - I think Brad has the # listed.

Our hitchhiking ghosts AND our hearse driver photos are also missing the ghosts from the 10/31 party. I just sent them an e-mail, but if they don't answer today (it's been 2 days), I'm going to find the # and call them as well.

Based on my past experience and what the photos look like right now, I think they should be able to add the ghosts in.

 

[keltic]

From their website:

Disney's PhotoPass Help

If you would like to speak to one of our team members, you can reach us at 407-560-4300. Our live phone hours are 9 a.m. until 1 p.m. eastern time, seven days a week. If you reach us after 1 p.m., please leave a message providing your name, phone number, account sign-in information, PhotoPass ID's and a summary of the issue you need assistance with. Once you leave the information, one of our Cast Members will return your call within 24-48 hours.

Good luck!

 

[mrsw94]

You can also try filling out the form online with all the details. They didn't add in Tinkerbell on a pic we took on our last day and I realized it once we got home. I filled out the online form, and about a week later, I got an email saying they had fixed it, and they had!