Yesterday I sent MyPoints Member Care 3 separate emails regarding different concerns I have (collecting 600 points from Drugstore.com purchase, collecting 25 bonus points for downloading Point Alert & no longer receiving point emails - my account is set to receive a high volume of emails). I sent 3 separate ones because last week I addressed all concerns in 1 email, but the person who wrote back didn't address all of them.
This time I decided to try and send 3 short, but concise emails addressing each of my concerns separately. Here is what happened: After sending the 1st email, I received a confirmation from MyPoints with my tracking number. After sending the 2nd and 3rd emails, I didn't receive confirmations with tracking numbers for them. I only received a confirmation email for the 1st enquiry, so I am wondering if anyone else has had this problem as well. Here are my concerns:
1. How do I know if they received my emails (even though they are in my Sent file)?
2. Do you think that they are tracking email addresses and will send a response to all 3 of my concerns? (I find this highly unlikely since I addressed all 3 in last week's email, and the specialist who replied still didn't address all of my concerns).
I am mighty frustrated with MyPoints at the moment as it seems to me that their program has suffered some severe disorganization over the past several months. Not only do I have to email them to constantly have points credited, but I no longer receive emails anymore (I am assuming that this is because I'm Canadian - another poster already addressed this issue as well). I know that this program is free to us as customers, but it seems to me that if they can't improve their program, they are going to be in big trouble as they are going to be inundated with emails from customers like me, and many of you who constantly encounter problems. This not only takes up time, but it costs them money as well as customers may no longer shop through the links on their website if it takes too much time and energy to collect points. Since I have a newborn daughter, I have no time to be constantly emailing and checking on points, so I know that I have lost some points that should have been credited to me.
Interested to hear what others have to say about this. I will post when I get a response from them.
Tiger
This time I decided to try and send 3 short, but concise emails addressing each of my concerns separately. Here is what happened: After sending the 1st email, I received a confirmation from MyPoints with my tracking number. After sending the 2nd and 3rd emails, I didn't receive confirmations with tracking numbers for them. I only received a confirmation email for the 1st enquiry, so I am wondering if anyone else has had this problem as well. Here are my concerns:
1. How do I know if they received my emails (even though they are in my Sent file)?
2. Do you think that they are tracking email addresses and will send a response to all 3 of my concerns? (I find this highly unlikely since I addressed all 3 in last week's email, and the specialist who replied still didn't address all of my concerns).
I am mighty frustrated with MyPoints at the moment as it seems to me that their program has suffered some severe disorganization over the past several months. Not only do I have to email them to constantly have points credited, but I no longer receive emails anymore (I am assuming that this is because I'm Canadian - another poster already addressed this issue as well). I know that this program is free to us as customers, but it seems to me that if they can't improve their program, they are going to be in big trouble as they are going to be inundated with emails from customers like me, and many of you who constantly encounter problems. This not only takes up time, but it costs them money as well as customers may no longer shop through the links on their website if it takes too much time and energy to collect points. Since I have a newborn daughter, I have no time to be constantly emailing and checking on points, so I know that I have lost some points that should have been credited to me.
Interested to hear what others have to say about this. I will post when I get a response from them.
Tiger
