Is No Really NO..... (a 40% off ?)

[Lilysmom]

or am I just talking to the wrong person???

I have booked a room in November at WL CL. We just returned from a week long stay there (also CL) and I want to switch resorts on my November trip. I was not at all happy with the CL staff at WL or our stay there and would rather stay at another resort. The problem is I had received the 40% off code and applied that to my November stay. I just called CRO and explained to them how unhappy I was at WL and asked if I could switch to another deluxe and maintain the code. (I also mentioned that I needed to book two additional rooms at full price because we decided to have my parents and ILs come with us.) The CM put me on hold and came back and said the supervisor said that the reservation couldn't be changed and keep the discount because it expired mid-March. (Which I know.)

Is this a case of it really not being able to be changed or am I just speaking to the wrong person?

 

[5DisneyNuts]

Sorry to hear about your WL stay.

You can switch resorts with the 40% off code if there is availability there at the discounted rates. You need to call and ask the CM to speak with Guest Services. The first line CM is not able to modify your reservation, only Guest Services can switch it.

You might have to call more than once, but it can be done.

Good Luck!

 

[raven69david]

You can definetly get it changed, but as 5Disneynuts said, you need to be transferred to Guest Relations. They have the power to do that for you, the same as the people who are being moved from AKL to Poly/GF without paying for the difference. All rules can be broken to correct a problem to "make it right" for the customer. Disney is famous for that. If you get a "tough" GR person, call back and ask to be transferred to GR again. Best of luck on your upgrade. Let us know if they say "yes".

 

[Alicnwondrln]

I would call guest services and explain. I am so sorry you had a bad visit.
I lived it there and Lisa was great but I have heard of some turn over there. I know one person who was great left to work in guest services at the MK.
Good Luck!

 

[wrighter]

Just a heads up on what Guest Services can do: I was trying to change my reservation from a 1 bdrm villa to a 2 bdrm villa and make one of our new guests be the "main name" on the reservation. (Long story - basically my sister is joining us and she will hopefully be able to get us a discount.) One time I called and the CM told me we'd have to cancel our initial reservation and make a whole new one. The next time I called the CM put me on hold for what seemed like forever - come to find out she was working with Guest Services. The were able to make all the changes I needed to our reservation without making a new one. Who knew how much power Guest Services had?!

Good luck!

 

[joybeth]

It is possible! I know, because I changed mine only yesterday. When the reservationist tried to do it it showed no availability. That's because the promotion has expired. I ask them to speak with guest services and they told me it was no problem. I switched from Beach Club CL to the Pop (everything I had read made me thing that spending so much for CL Beach Club was not worth the money for me, especially since my kids LOVE staying at the Pop). I still got my 40% off room rate. I saved 1600.00!

Just insist on speaking to guest services.

jb

 

[CanadianGuy]

Joybeth has it right.

Click the link on Changing a 40% reservation on my sig.. it basically says what she said.

You can STILL be told no by Guest Services if no rooms are available on the promo for your dates.. but you will ALWAYS be told no by the main CM's who answer the incoming calls.

They don't have the power.

Knox