Is it true that once you are checked in at a resort, when you try to call the front .

[CR Resort Fan 4 Life]

I bet if you called the Hampton Inn front desk at 10PM, it wouldn't be so quick.

Well a few years before at that same Hampton Inn we were going to call the front desk for a wake up call, however I noticed the phone in our room was not working. It was actually after 10:00 PM so I made the short walk to the lobby and the employee working the front desk night shift personally came to our room with a new phone and made sure that one was working.

 

[CR Resort Fan 4 Life]

Au contraire. We stayed at the BCV right after it opened and noticed a problem with the sliding glass door- it wouldn't lock. I called maintenance and someone was there in less than 20 minutes - two guys, in fact - and they repaired it before I needed to head to the pool.

I forgot to mention when we stayed at the Polynesian in December 2007 it took a Maintenance Cast Member 3 days to fix a light that had not been working in our bathroom from the moment we checked-in. Even when we told this to their Club Level Cast Members and having them call for us no one still came to fix it, until they got on them to finally send someone over to finally do it.

 

[PHLtoMCO]

You don't call the front desk for a medical emergency. You call 911.

Yikes! I just returned two wks ago and while msister and I were in our room she got a gash on her eyebrow from something that fell. It was 1am and bleeding pretty badly but it clearly didn't need a phone call to 911. I did however call the "front desk" to see if someone could kindly deliver some bandages and perhaps an alcohol pad to the room, and yes it was central reservations that had to connect me to someone else at the hotel. Just an example of why it would be nice to call the front desk without being connected.

 

[tzeitel]

Not sure why it matters if whoever answers your call is IN the hotel or not.

I am not sure how it works now but I was a CM at the Y&BC about 9 years ago and the phone room was backstage and manned by fd agents scheduled for there for their shift. CMs working the fd would not answer guest calls.

We would transfer calls or take requests etc and then call the appropriate dept to have it taken care of - which is the same as an off property phone center would have to do. If your remote control is broken we would call maintenance, need towels we would call housekeeping etc. Depending on the time of day those depts can get very busy and they go as fast as they can but it can take a bit until they can run to your room with a new remote

It makes sense to have an off-site call center - although it was nice having a day where you got to sit backstage instead of standing for 8 hours