Is it normal to get an email from Dis Itinerary Planning Services a few days before?

[Duck77]

We received one last night ( we arrive Friday). It said it was from the Itinerary Planning Services team at the Beach Club, which I thought was only for club level?
I just thought it was odd, because we've already completed online check in, and it was asking us to respond to the email with our arrival time, room requests, etc.

 

[Altoqueenkelly]

I can't say for sure because Ive never stayed there... but I would be leery of this. I wouldn't respond with any of your information without calling to check first!!!!

 

[Mousemommy1]

We received one last night ( we arrive Friday). It said it was from the Itinerary Planning Services team at the Beach Club, which I thought was only for club level?
I just thought it was odd, because we've already completed online check in, and it was asking us to respond to the email with our arrival time, room requests, etc.

Check your reservation in MDE and look at the room type. If you are only a few days out, your room has already been assigned and you may have been upgraded!

 

[Duck77]

my instinct was to be leery, too.

i just checked MDE and we're still listed as standard, so no luck there! bummer!