Is it just me or are Member Service people just miserable?

[Starr W.]

I've had one bad experience with MS, she really wanted to cancel a WL I had going, I didn't call to check on it, I called in to book another trip.

She was like a dog with a bone on that WL, I let her check it for me and she kept going on about it(I understand the whole process), I was like I just need to book a 2br at SSR for MLK weekend!

This was about 2 yrs ago and to be honest she has been my only bad experience with MS.

I put it down to one of the DIS gang called for the 3rd time in one day to check on a waitlist before I got a hold of her.

I won't be on the phone with the gang until May(11 months for VB Spring Break 2011!).

 

[dburg30]

Like everything, if you have someone you have issues with, dont get upset on the phone, calmly ask them their name again, more of a "what was your name again?" not a "WHAT IS YOUR NAME!!!?" so they dont know what you are up to . Then call back and talk to a supervisor or contact them on the site and let them know who you talked to, and what they did or how they acted that you didnt think was correct. At that point it's in Disney's hand to deal with it. And I hate to say this but if you happen to get someone that's not being friendly, tell them "Oh I hate to do this but I have a call coming in and I have to call you back". Call back and hope you get someone else .

 

[Rainman]

I have called many times. More times than I can count. I am always amazed at how they never rush and are never rude. I have never had a bad call. Maybe it just was a bad day for someone??

 

[disneynutz]

The people at MS are the same as the people that you talk to every day.

I have some who were very helpful and some that were not. Some in a good mood, some not. Some who were very knowledgeable and some that need additional training.

People are people.

Bill

 

[Inkmahm]

The people at MS are the same as the people that you talk to every day.

I have some who were very helpful and some that were not. Some in a good mood, some not. Some who were very knowledgeable and some that need additional training.

People are people.

Bill

I've found that even the CMs who aren't as helpfulor need additional training are still usually very pleasant people. I usually wonder how they stay so cheerful all day long! Then again, that's one of the things I love about Disney. The CM's always sem to be "Disney Happy."

 

[wildernessDad]

I've found the MS CMs to be most pleasant. When I call, I try to inject some humor into the call to lighten things up a bit. I have fun with the call.

Who knows, maybe a CM just got off from a call with an irate member and the next one to call in to them is me.

I love making reservations through MS and make sure they know I am a happy camper.

 

[dmoore22]

I've never had a negative experience with MS. If I'm feeling down when I call I'm in much better spirits after speaking with MS. I've often wondered if they're prescribed some kind of Disney-uppers. I know there are occasions when I could use some.

 

[Nparrotte]

I've found the MS CMs to be most pleasant. When I call, I try to inject some humor into the call to lighten things up a bit. I have fun with the call.

Who knows, maybe a CM just got off from a call with an irate member and the next one to call in to them is me.

I love making reservations through MS and make sure they know I am a happy camper.

I agree. I think if you can make them aware that you are a happy person they will change their tune. I have had one CM that was a pain in the rear and didn't change their attitude so I just finished the conversation and called back to talk to someone else.

 

[VLee]

Mostly my experiences have been very pleasant as far as courteous, friendly, etc. However, there have been a couple of occasions when the person was inexperienced in all the aspects of points. I know on at least one occasion, I made up some excuse to get off the phone and later made another call.

Recently, I had an extraordinary nice experience with a lady named Elvira. She was so pleasant and patient and actually discovered where two previous castmembers had made mistakes in my reservations. She took the time to undo what they had done and redo and was so helpful. I actually wrote to DVC satisfaction team about her helpfulness on that call. Within a day or so, I received a call from the DVC satisfaction team, thanking me for letting them know and said that she would be appropriately rewarded. They went on to say that all of their castmembers should be trained and should not have had trouble doing what it was I had asked. They also said they would review the situation with those two previous castmembers.

I certainly was not trying to get anyone in trouble, but did want them to know how helpful Elvira was. I had also expressed my concern over making the two earlier calls and thinking everything WAS taken of properly and then later (by accident) finding out it was messed up. It makes me want to call back and check on subsequent reservations. The team said that there should be no need to do that, but I would have been in for a big surprise in May, had Elvira not found their mistakes.