As someone who owned a business for over 15 years, I have to disagree with this statement. I know my business as well as most other businesses strive to have repeat customers. They are just as important as the first time customer is. In fact the nature of my business it was actually less expensive to keep my current customer base than it was reaching out to attract new. This may not be the case with Disney, but I have no doubt they place repeat customers with high importance as well. New or repeat customers coming to Disney still spend a whole lot of $$$$$$$$$$$. I know I still spend it when I go.
Excellent insight...thank you.
The Disney approach these days...particular at wdw...from my laymans seat appears to be entirely "market" based.
As in the UBER inflated stock price is driving everything...not the longterm stability...
And that has lead to a dependence on the current market to drive profits and revenues.
The easiest way to reap is to jack the prices, turn the screws, and largely put the "guaranteed" clientele on the back burner or fringes.
That is Florida residents, APs and vacation club.
None of those groups seem to be "easy enough" anymore. They're not as Lemming as a Sao Paolo tour group or the packages on heavy promos - generally speaking.
It's not just me...I see alot of pee pee faced DVCers...and if you spend time watching and observing...as I do almost exclusively...I'm overhearing alot of complaints/comments in my travels...
Never heard that before...open questioning of lines, prices, and offerings.
Whatever is going on with MGM/EPCOT...it best be big and with a tad urgency...
I think people are just "tolerating" alot of the trends waiting for downtown and the avatar expansion...just waiting to see if it's time to really start to alter their spending and travel.
And it's not gonna be enough...my gut take. People will be looking for that new "good stuff" to justify those DVC units still being churned out.
Mine train and the grey stuff at be our guest isn't gonna cut it.
Perhaps people will go to wdw no matter what...but at somepoint the microeconomic curve will start to bleed in to the stock profiteering and the "supply" won't equate to the "price" and will start to show a backlash in the "demand".
Not to mention the recession/boogeyman (hiding in the closet at somepoint) that is and has been - correctly I believe - to be the real equalizer to the wdw policy under Iger.
They complained about the losses in the housing bubble...wait till you see how the kids respond after you've pummeled them with increases to "make up" for those lost pennies.