Is Disney policing multiple ADRs?

[aubriee]

We have like 17 ADRs for our upcoming 8 night stay. I've called several times to make some changes and have had more than one CM mention that I had alot of ADRs and did I want to cancel some. I've had two ask if I understood how the DDP worked, because I had too many ADRs. I just tell them I'm aware of that and plan to pay OOP for quite a few. None of mine are doubles. They are for either breakfast/dinner or lunch/dinner. We know we're going to have some CS credits left over, but that's OK. We just prefer TS. I sure hope some CM doesn't decide to cancel any of mine (which they shouldn't, since none are for the same meal) and I have every intention of keeping every one.

I wonder if Disney is having the CMs monitor how many ADRs people are getting?

 

[JandD Mom]

sorry, duplicate post

 

[JandD Mom]

One note, when I call the CMs and give a confirmation number to cancel (I did this yesterday for another reservation) I never get any other questions. I got the questions yesterday when I called and asked the CM to look up a reservation using my phone number.

Perhaps if you don't want CMs tinkering with your legitimate ADRs, you should try to keep track of the confirmation numbers and use those when you call. Unfortunately, we moved recently and I lost track of some of mine, and in fact, was not even sure which phone number I used for some ADRs.

 

[melomouse]

I believe that a "duplicate" or "double" ressie is 2 bookings at any restaurant(s) within the same meal period - not for breakfast at one place, lunch at another and dinner at yet another. That's fine, if you indeed to show up and eat all those meals.

It's when you have CP booked at 5 and also 7:30 because you can't decide how the day will go, or have ressies at 2 different restaurants because you can't "decide" or want to leave options "open".

 

[JandD Mom]

I believe that a "duplicate" or "double" ressie is 2 bookings at any restaurant(s) within the same meal period - not for breakfast at one place, lunch at another and dinner at yet another. That's fine, if you indeed to show up and eat all those meals.

It's when you have CP booked at 5 and also 7:30 because you can't decide how the day will go, or have ressies at 2 different restaurants because you can't "decide" or want to leave options "open".

I agree with you, but as I and other people have pointed out, the CMs are asking "do you really need to go out and eat lunch in a table service place 4 hours after you eat breakfast at the other place?"

 

[Nickymouse]

At the risk of being flamed, I have also booked ADRs at 2 different table services. We are traveling with another family who are not quite the planners that I am, and would not commit to a plan at 180 days out. Having ADRs in 2 different parks gave me a guarantee at the restaurants I want to eat at. By the way, once our friends committed to one of the ADRs, I immediately cancelled the other one with many months to spare before our upcoming trip. I guess my point is that many people have different reasons for multiple bookings and as long as they cancel what they don't need with ample time for others to book them, I really don't see it being much of a problem.

 

[mickeyfan2]

I would think the more popular the dining package the more they need to watch the multiple ADRs. Not a good show to have people pay for the DDP and then not be able to get ADRs for in a reasonable time before the trip.

 

[mickeyfan2]

Would they say anything to you if you had and ADR, every night, for the same restaurant? Let's say you really liked the Park Fare, and made one for every night of your vacation, would they comment on that, or is it just for multiple reservations in the same day?

Your bad.

 

[melomouse]

I agree with you, but as I and other people have pointed out, the CMs are asking "do you really need to go out and eat lunch in a table service place 4 hours after you eat breakfast at the other place?"

OOPS! Sorry - I have no problem with these situations - IF indeed the intent is to go to both - or all three of the meals. Except for Le Cellier and CRT, etc,I don't even think the lunch and breakfast times are the TS places where folks are getting shut out.

But.. it's not up to us...

 

[TheRustyScupper]

1) The new software is in beta test.
2) I can't wait for its roll-out.
3) It will not allow two ressies near the same time.
4) One automatically gets canceled by the software.
5) Within a specified time (I think 3-hrs) other same day ADR's are canceled.
6) There are so many complaints that this is necessary.
7) The DDP has forced people to make ADR's.
8) Add multiple ADR's and frequently filled restaurants are the result.

 

[shyjade]

I'm sure some will want to flame me for this opinion, but I wish Disney would require CC #'s to hold ADR's. People would be much more responsible with cancelling unwanted ADR's if they were charged a fee for no-shows.

I have no problem with multiple ADR's, as long as unwanted ADR's are cancelled in a timely manner so others can use those ressies.

 

[Karnak]

I've said it before, and I'll say it again. Disney needs to begin charging a fee for each meal reservation made and then not honored. Perhaps a $25.00 charge per seat held for the party, on the credit card being used would be fair. (Assuming that the party didn't cancel the reservation in time for another guest to make his/her reservation. 60 days in advance would be reasonable, but even a 30 day limit would help.

It's simply not right for a person to make a meal reservation and then not honor it because "she can't make up her mind, or because "he dosen't like to be tied down to a schedule", or because "the kids might be fussy by meal time."

Enjoy, but be considerate to others too.

 

[calypso*a*go-go]

No flames from me for Karnak or shyjade -- I feel the same way! It's a shame so many thoughtless people have to ruin it for everybody else, but that's just life. Disney should do whatever it takes to get rid of the "ADR Hogs" as they are causing loss of revenue at restaurants that sit empty and that just equates to higher prices for the patrons that are there.

 

[honeymo78]

I really hope they don't go to a credit card hold situation for ADRs. I can't imagine being asked to tie up even $25 per meal for all the ADRs I make. An average trip for us is 6 nights with 3 ADRs per night - 18 $25 holds ($450) seems like a lot to me, and even more if they do it per person. Plus no one will be happy with the cancellation policy - if you set it at 30 or 60 days like a previous poster suggested so others can get the ressie, many will get charged b/c something changed much closer to the trip. If you set it to around 24hrs people will be upset b/c that doesn't give enough time for others to get the canceled ressie. More than once I have been in disney with an ADR for one location yet have still called dining up to and including the day of the meal, trying to get a different time or location for a meal and then cancelled the original. With a deposit/hold required I would be forced to keep that original ressie, regardless of whether my family's tastes or plans have changed or be charged for not canceling in time.

While I agree that since the widespread use of DDP, ressies that were hard to get before are nearly impossible now, and are pretty much required anywhere else, I think there must be a better answer to the ADR problem than deposits/cancelation penalties.

 

[OKWMom]

3) It will not allow two ressies near the same time.
4) One automatically gets canceled by the software.

Will the software make some sort of adjustment based on party size? We frequently travel with 7 to 8 people under one reservation number (2BD Villa) and I normally am the one making all of the ADRs. Some nights we all eat together, and on others the party will split into two groups. In those cases, will the software allow me to make an ADR for a party of 4 at 7:00 at LeCellier and another for a party of 3 at 7:00 at Kona?

 

[JandD Mom]

I really hope they don't go to a credit card hold situation for ADRs. I can't imagine being asked to tie up even $25 per meal for all the ADRs I make. An average trip for us is 6 nights with 3 ADRs per night - 18 $25 holds ($450) seems like a lot to me, and even more if they do it per person. Plus no one will be happy with the cancellation policy - if you set it at 30 or 60 days like a previous poster suggested so others can get the ressie, many will get charged b/c something changed much closer to the trip. If you set it to around 24hrs people will be upset b/c that doesn't give enough time for others to get the canceled ressie. More than once I have been in disney with an ADR for one location yet have still called dining up to and including the day of the meal, trying to get a different time or location for a meal and then cancelled the original. With a deposit/hold required I would be forced to keep that original ressie, regardless of whether my family's tastes or plans have changed or be charged for not canceling in time.

While I agree that since the widespread use of DDP, ressies that were hard to get before are nearly impossible now, and are pretty much required anywhere else, I think there must be a better answer to the ADR problem than deposits/cancelation penalties.

You know, I agree completely with requiring a credit card to hold an ADR, though not charging it. I had to do this to make a reservation for my children to go to the Neverland Club. Disney did not charge me, but they told me I needed to cancel within a certain time period or I would be charged. We had a change in plans and I made sure I cancelled just the other day. To be honest, I usually call when I can to cancel ADRs, but if I have a long hold time, I might not wait, or try to call back, or even forget. But if then have my credit card #, I WILL call and cancel.

I also DO NOT agree with "automatic cancellation" of a reservation. Disney doesn't send you confirmations of your dining. So what if the reservation I WANT gets cancelled before I get to cancel one? How do I even know my ADR has been cancelled?

 

[m_kasch]

Maybe they could keep some kind of list of ADR abusers, like stores are starting to do with returns. I always go to my ADRs, but last year, we had one the night we got there, and after a long night of studying the night before and an early flight, we took a nap before dinner, and ended up sleeping through our reservation. I think that one or two missed ADRs every once in a while has to be expected -- this is vacation, after all, and things might come up. But missing too many ADRs is just abuse of the system!! Maybe they could require a deposit after you miss so many reservations within a certain time frame?? That might be a way to deal with it. I know they already have CC hold on some places, like Liberty Tree on the nights of MNSSHP or MVMCP, and California grill are 2 that I have had to put down a CC, also the Fantasmic dinner package. It will be interesting to see how they handle it though!!

 

[lklasing]

Will the software make some sort of adjustment based on party size? We frequently travel with 7 to 8 people under one reservation number (2BD Villa) and I normally am the one making all of the ADRs. Some nights we all eat together, and on others the party will split into two groups. In those cases, will the software allow me to make an ADR for a party of 4 at 7:00 at LeCellier and another for a party of 3 at 7:00 at Kona?

Very good question. We are faced with the same possible situation. I'd love to hear the answer to this.

 

[Corwin12]

I think Disney did try to solve this problem somewhat. I discovered during my last trip (first in 16 years) that my dinner reservation did not guarantee me a seating time, but a "next available seat" time. This obviously allows the restaurants to schedule more dining times, though some waits can be up to 45 min. after your ADR time. I think pre-charging for the most popular restaurants and a 10.00 per person late cancellation fee is pretty fair. If you cannot get into your restaurant of choice, you might find another you like even more. I ate at the Restaurant Marakesh in March because I could not get a reservation anywhere else. Not my first choice, but my wife and I loved it and will be going back.

 

[aviva5675]

I dont mind giving a cc nbr to hold my ADR, in fact, Im happy to, because I agree it isnt right to make multiple ADRs--ie- 2 dinner ADRs 2 different places same night, or 2 different times same restaurant same night. That's why no one else can get an ADR! However, its not up to a CM to wonder if we really "need" to have an ADR for breakfast lunch and dinner. If my family wants to eat that way- what do they care? As long as we show up as planned. Or cancel something well ahead.