Is Chase this much of a stickler when it comes to Points...

[Tikitoi]

So admittedly I am a QVC shopper. So I did some shopping off the Chase portal three times this month. The first was early October for some makeup and I had a $5 credit (GC) so I applied that and ended up spending $15 total. However it didn't code the 3x as it said on the portal so I contacted them and they said to give it 45 days...okay fine. And it was only $15..

So then I decided to get my big purchase (Kitchenaid Stand Mixer). So I purchased it by way of the portal . But then QVC pulls a fast one (not really) and the next day that same mixer is free shipping. So of course I tried to cancel the first but already processed. They told me if I reorder and send the other back it would work out and I would of course keep the one with the free shipping. Well after that and nothing from Chase regarding the points I sent them an SM. Well their response was that I didn't go off the portal for the first and third and I certainly know I did.

I mean it sounds like they are being picky because of the $5 credit and the free shipping. Could that be that case...

 

[SharonZ]

If you order the mixer with free shipping, you'll probably have to pay to ship the other mixer back.

 

[amcc]

I shopped Nike and some other store through their portal and I didn’t get 3x points. I thought it was because of a promo code or clearance. Thanks for reminding me. Will call chase.

 

[Tikitoi]

If you order the mixer with free shipping, you'll probably have to pay to ship the other mixer back.

They already said I wouldn't have to pay to ship back.

 

[Alexle2007]

It really depends on the terms for that store. Did you have to enter a code in order to receive free shipping? That would excluded it based on the terms.

Here's the QVC terms: Not eligible on Auto-delivery, Waitlist orders, or Deferred payment. For subscription type services, eligible only on initial purchase, not subsequent shipments. Not eligible on cancelled orders, orders not shipped within 60 days of initial purchase date, returns, chargebacks, bad debts, taxes, shipping and handling, insurance. Not eligible on items purchased by resellers or with intent to resell. Not eligible on sales to customers who are minors, have billing addresses outside the US or are engaged in fraudulent activity. Not eligible on purchases made with coupon or discount codes that are not found on this site. Not eligible on gift cards, gift certificates or any other similar cash equivalents.

Click the “Shop at QVC.com” button to begin shopping at QVC.com online. Be sure to complete your purchase during the same online session at the retailer’s site with your Chase card. In most cases, your bonus points will automatically appear on your statement within 3-5 business days, but may take up to two billing cycles, depending on the merchant.

 

[Tikitoi]

"Not eligible on purchases made with coupon or discount codes that are not found on this site. Not eligible on gift cards, gift certificates or any other similar cash equivalents."

Well if it's based off of that and the fact that I had the GC and free shipping then they should just say so and not say I didn't go off of their portal. And no code to put in for the free shipping. Came up automatically...

Anywho I guess paying shipping vs getting points...

 

[minushka72]

They already said I wouldn't have to pay to ship back.

You may not have to pay to ship back but they usually don't refund shipping so you would still be out the amount you already paid for shipping the first order.