Is anyone else having problems with IPO??

[LisaRN]

I am so aggravated..today marks my 180 day mark and I have emailed IPO 3 times and twice called them (had to leave message both times because once they were closed and the other time all lines were "busy" ) and haven't heard a single word from them AT ALL since I made my ressie And then today she tried to transfer me over to IPO after I complained and it went to voice mail again and I was not about to leave another message Anyway..I ended up making all of my own dining ressies today because of not only poor service..but NO service I still need them for a couple of other things which I am not sure what would be the best way to book it, but I think I'll just forget it and let them lose that $$ from me. Am I the only one who they seem not to care about lately??

 

[tiger4me2]

Well no excuse for them but they are busy with all the FD requests but still no excuse. You did the right thing by making your own ADR's I know how you feel about paying & not getting the service. When we stayed Royal Palms at GF we wasn't contacted until 2 weeks before we arrrived even after I called many times. I ended up like you making my own ADR's. Not very good way to start a vacation in my view. Good luck keep trying !

 

[shellybaxter]

Can you downgrade from conceirge to a regular room? If you can you might consider it. Why pay the extra for conceirge service that you are not getting. That extra amount could buy a lot of snack to keep in your room and make up for the loss of the lounge food

 

[DarlingDumbo]

what resort are you staying at?

 

[LisaRN]

what resort are you staying at?

Wilderness Lodge..and I've never had this kind of service from IPO there before. I really would prefer not to downgrade because the ressies are only a portion of what I like about CL..I like the quietness of the level at the WL..there is nothing like sitting out in that lobby, around the perimeter rails and drinking my cup of tea and taking in all the ambience But I really didn't expect this poor service from IPO.

 

[BowlingAriel]

What is IPO?

sorry for the dumb question.

 

[desparatelydisney]

Maybe they are concentrating on people with closer stays. We check in tomorrow. I made our reservations about 90 days ago. We have had FANTASTIC service from the IPO staff, especially Trish. We even redid some ADRs last Thursday night and she got us exactly what we wanted AT the exact time we asked for it. I have communicated with them via email and phone. I have always received a response within 24 hours via email.

Sorry you haven't had the same luck...

 

[PrincessSuzanne]

I got an almost immediate response from them last week when I contacted them via e-mail. I haven't ried to contact them since, so I don't know what their problem is.

Suzanne

 

[PMart]

LisaRN,

I will be staying club at WL in June and have had no problem with IPO, I am sorry to hear you had to make your own ADRs I would keep emailing them I have always heard from them within 24 hours. Good luck I know how frustrating this may be.

PMart

 

[CR Resort Fan 4 Life]

What is IPO?

sorry for the dumb question.

It's the Itinerary Planning Office for guests who stay Club Level at the various Deluxe Resorts.

 

[BowlingAriel]

Oh - thanks for the IPO answer.

Yes, let me join the band wagon of venting.

What happened to the personal service you used to get with Concierge (club level now) You used to have 1 person handle your stay. Now the email comes from who ever happens to be on that day and reads them. Only for you to be asked the same questions you've already answered 10 times.

Friday I blew up at a supervisor. I said if American Express Concierge passed me off 20 times to 10 different people I'd drop the card in a heart beat. But they don't - and Disney didn't do it in the past. I have always stayed in concierge, just simply becuz I don't have the time to hunt down all the things I want to do or arrange all the reservations. I thought that was a perk of paying for concierge. In the past Concierge has ALWAYS been able to get you reservations in a restaurant. Nope not this time. Is that Disney's way of telling me that I am no longer important? That I am just a dollar sign? Of course she gave the standard training manual answer "I am sorry".. blah blah blah.

Who's in charge now that Al Weiss is gone. I have noticed the decline of customer service and I only come to Disney a couple times a year now, instead of monthly. Is it that they don't care -that the dollar is more important? You know Walt is very disappointed in how his dream is being ruined.

Just my 2 cents!

 

[CR Resort Fan 4 Life]

Oh - thanks for the IPO answer.

You're welcome.

 

[Mr.A]

It is funny how inconsistent IPO can be? I've been waiting to hear from someone for 3 weeks. I got them to respond once and then nothing. I still have time to plan so i'm not in a huge hurry but its a bit silly to be spending all this money and not getting any service.

 

[mmmears]

Is there better IPO service at some of the resorts?

Last time I made a reservation, I had incredible service from Don at AKL, but for my second part, at the Poly, I never could get anywhere with their IPO (even though the room was costing almost twice as much!).

Now we're trying to decide between AKL/Poly and AKL/GF and at this point service would make a big difference! Any thoughts on which resorts are better at making basic reservations, answering phone calls, etc.?

 

[CR Resort Fan 4 Life]

Is there better IPO service at some of the resorts?

Last time I made a reservation, I had incredible service from Don at AKL, but for my second part, at the Poly, I never could get anywhere with their IPO (even though the room was costing almost twice as much!).

Now we're trying to decide between AKL/Poly and AKL/GF and at this point service would make a big difference! Any thoughts on which resorts are better at making basic reservations, answering phone calls, etc.?

The Resorts have nothing to do with the IPO services, since it's a different set of Cast Members working at their offices and working at the actual Club Level floors/buildings. While I agree there is no excuse for the IPO not helping the guests with their ADR requests and everything else they would want, I don't think you can say is the service better at some Resorts since they have nothing to do with the IPO offices.

 

[TammiMcMan]

Is there better IPO service at some of the resorts?

At one time, each resort had an assigned IPO department. Now you have 2 or 3 resorts that share staff, so this can be tough to answer. I think the IPO staff that handles the Epcot resorts have been the most consistent for me and for as long as I can remember, they've always handled all 3 of those resorts. Aside from that, within the other IPO departments, I think you'll find that some CM's are just better than others. If you can find someone good and get their direct e-mail, as opposed to going through the general e-mail box, you may have better luck.

 

[mmmears]

Tammi,

Thanks for the info!


CR Resort Fan 4 Life,

I think I wasn't clear in my post. I was referring to the "service" I have received when planning the trip from home, not the actual service once we are in the lounge. Sorry for the confusion!

If I book a trip in CL and cant get through to anyone at IPO, it definitely lessens the "magic" for me. So it would be better for me to just stick to using an IPO group that is, for whatever reason, more responsive to me.

 

[CR Resort Fan 4 Life]

CR Resort Fan 4 Life,

I think I wasn't clear in my post. I was referring to the "service" I have received when planning the trip from home, not the actual service once we are in the lounge. Sorry for the confusion!

If I book a trip in CL and cant get through to anyone at IPO, it definitely lessens the "magic" for me. So it would be better for me to just stick to using an IPO group that is, for whatever reason, more responsive to me.

Don't worry about it and like I said before, I agree that the IPO Cast Members should be more responsive since it's their job to help with your ADR's and other requests before arriving to WDW.

 

[Alicnwondrln]

HI TAMMI!!!!

I agree with Tammi
If you get a direct email and deal with that person it makes a difference.

 

[BowlingAriel]

mmmears - I completely understand.
You are paying for a service - how about providing it.
Thats what I told the supervisor - I am not asking for anything that I am not
paying for what is the problem?

Have you heard from the IPO at all?
I apologize - you are staying at AKL and what other resort?

I would email them every day and ask if there is a problem.
Or call the number at the bottom of your email.

When is your trip? I booked mine 2 weeks ago and am having problems because nothing is available. God forbid you plan things spur of the moment.