Is #7 Really Lucky?

[calypso*a*go-go]

Okay...I just changed our profile from "Do Not Email" to "Dear God, Please Email" for the 7th time in just as many months. This has got to be one of the most aggravating things I have ever experienced. I am *never* going to even have a chance at the coveted special pin code offers because of the system in use by WDW! The CM's I speak with are always very sympathetic and willing to change every household member's profile to the correct designation, but what does a person have to do to keep it that way?

Does anyone know, is there someone in the IT department I can write a letter to asking for my profile to not revert back to "Do Not Email"? Any other suggestions?

I swear, I've never done anything that might lead to me being "black-listed" -- I just don't get it.

 

[dclfun]

You're not the only one. I went through this last year and finally gave up. On every single site my profile is checked that I would like to receive email updates/offers yet everytime I called DRC I was told that I have a "do not email" on my profile they have. They change it...the next day it's back to "do not email again". I've also had them check my households ( I was told I have many). A supervisor once intervened and told me that she'd taken care of fixing it all but nope, again the next day it's back to "do not email". For a company the size and scope of Disney I'm very disappointed that something seemingly so simple can go so wrong, esp. when their guest sites all show me as wanting to receive emails/offers. As to advice, since nothing has worked for me I really can't offer anything but sympathy.---Kathy

 

[calypso*a*go-go]

Sorry you're in the same boat Kathy.

I guess I'll just keep trying to have it changed and eventually the timing might work out where it stays put just long enough for a pin code to slip through.

Thank goodness for this board or I'd never learn about any special deals going on. It's not like I never get a discount, it's just that I have to work a little harder for them than others do.

 

[KJ Luvs Pluto]

Same here. Even though I said yes to please e-mail the vey first time, and every time there after. Somehow it got "coded" as no. And no matter how many times it has been changed to yes in their system since then, it always reverts back to no sometime later. I have never gotten a code - not sure if this is why or not. I've relied on AAA and the public codes that go out. Not sure if I'll ever get a chance to go again, but if I do, I hope I'm able to get a room with AAA or public codes again since I have no hope of receiving an e-mail or snail mail code. I'm happy for those who get the coveted codes though.

 

[dclfun]

What I really don't understand is why this can't be fixed. Why is there no one in IT that has the skills and knowledge to decipher why this is happening and correct the problem. When I spoke with a very sympathetic supervisor last year she was aware that the problem was there and affecting people besides myself ( which I figured to be the case) but there wasn't anything she could do. I just don't get it- Disney has lots of resources and talent. Why discourage a frequent guest or any guest for that matter?---Kathy

 

[calypso*a*go-go]

I think what I might do is create a new profile with a competely different email and use my DH's name along with my mom's address. That way if we ever did receive an offer, it wouldn't matter if any mail went to her house as she just lives a couple of streets away. This has turned into a challenge now!

 

[Mickey_Man]

What I really don't understand is why this can't be fixed. Why is there no one in IT that has the skills and knowledge to decipher why this is happening and correct the problem. When I spoke with a very sympathetic supervisor last year she was aware that the problem was there and affecting people besides myself ( which I figured to be the case) but there wasn't anything she could do. I just don't get it- Disney has lots of resources and talent. Why discourage a frequent guest or any guest for that matter?---Kathy

I'd be happy if they can keep my reservations straight! I just called to change my ressie and they couldn't find me! I got put on hold for 20 minutes - 2 different times - in the same call. They finally found me under my old address with a phone number i haven't had in 6 years! Then, they still couldn't find my reservation. It was listed under my wife's maiden name (we've been married almost five years!) with me as the main contact. Even the CM was mocking their system for how screwed up it is!

 

[dclfun]

I agree! If I lose my ressie # it takes usually at LEAST a half-hour for a supervisor to find it. I don't know why you can't search online by your email/password for any current ressies and have them pop up. From my understanding each time we create a ressie online via the website it creates a new household for us which is why old phone #'s, maiden names, and old addresses are somehow still in their system along with the new information. I'm just glad my last name isn't Smith!---Kathy

 

[hlane]

I had to go through IT to have my address corrected. It kept reverting back to the old one no matter what I did. Now it's the phone number, I literally have had them change it about 50 times, everytime I call they have the old phone # listed. You'd think as much $$ as Disney has they could have a more reliable computer system

 

[Vickie46]

You two are not alone.. I am going thru the same thing.. It makes me so mad!