Ipod help for a friend...not me, honest

[Rock'n Robin]

DD#1's best friend got an Ipod for Christmas. Their brand new computer had to go back to the factory, so DD told her she could come over here and load up her music on one of our desktops. Problem is, it won't "update". It says "do not disconnect", but when you go to the file menu "update Ipod" is not an option to click on--it's not highlighted.
I have an Ipod mini. I do NOT have a high-speed USB, but mine works without it. This is a regular Ipod w/ video and color. Do they HAVE to have the high-speed USB? Or is there something else to try?
BTW somehow DD#1 loaded up her Ipod Nano without the high-speed, but last night it wouldn't update either.
Robin M.

 

[WatchinCaptKangaroo]

The iPod software may not need to be updated. Do you have the latest version of iTunes?

USB2 is backward compatible with the USB1 ports so that's not a problem.

Can she transfer music?

 

[Rock'n Robin]

Well she took it back home, but while the Ipod was hooked up it was not transferring music or updating. I do not have the very latest version of itunes--I always click no when it asks to update...maybe that's the next thing to try.
This whole thing just makes me nervous. This is all one on computer. My user name has my playlist...DD#1's has hers...and she is working on her friend's playlist on DD#2's user name (DD#2 does not have an Ipod). DD assures me that she knows what she is doing, but I have a nightmare about losing my own stuff (some very obscure) and putting on my ipod one day and having her hip-hop and country!!!
Robin M.