I was told by a cast member that it is not a Once-In-A-Lifetime exception rule but they evaluate every situation.
MS had unborrowed points from a reservation that I had not asked for when she was trying to fix something for me.
I was adamant that I didn't want that to my "one time" since I was ultimately going to borrow the points anyway and that was when I told them that.
Now whether that is true or not who knows but that was what I was told by a supervisor. (Not a Bus driver supervisor either)
Regardless if it is true or not I agree with you as I wouldn't be worrying about the 2 points.
I have definitely had 2 exceptions (and one maybe exception). In 2022, I had to cancel last minute as my mom had a heart attack and bypass surgery and was coming home the day I was supposed to go and needed me to help her. Took the points out of holding and unborrowed points. And then again this summer, she was moved to hospice care (she is actually still doing ok) so I had to cancel last minute again. Took the points out of holding again. I did not ask either time just said I was cancelling last minute due to medical emergencies and I was sorry for the late cancel. And the maybe was due to a trip with points that Disney returned to me due to an issue (did not ask for them to be returned) so I did ask for those to be banked since it was after the deadline and that was no problem as I did not have them when it was my banking date and never expected the issue to occur.
