Interesting Chat with DVC Executive Office yesterday

Well, if you read #4, you would notice the CM said he couldn't discuss the tiered benefits being discussed within DVC. So if the CM couldn't do that, I doubt he would have discussed #1-3 with the OP.

So I think you and Brian are incorrect in your thinking.

You really think they would admit if they had hinted at changes. I am pretty sure I know who the CM was, so yes I still stand by my comment.

The reason being I have talked to several CM in that office and got the same response without the #4 comment, when I asked what type of things do you think "might" be included in tiered benefits.

I guess time will tell. There is no reaason as Brian stated for DVC to offer more perks to everyone. The entire reason for tier benefits is not to reward but as incentive to get members to buy more points and to make large point ownership more appealing than lesser point membership. The days of being equal in the eyes of DVC are over.

DVC is not at all pleased with the resale market. I was told that in no uncertain terms even to the point of borderline anger. If this latest limitation does not produce the necessary increase in new sales, more and more stringent measures will be forth coming.

If not they would have left things as is.
 
Well, if you read #4, you would notice the CM said he couldn't discuss the tiered benefits being discussed within DVC. So if the CM couldn't do that, I doubt he would have discussed #1-3 with the OP.

So I think you and Brian are incorrect in your thinking.

I am not sure if you are calling me a liar or what, but the CM said everything that I posted to me. He did, in fact discuss at length #1-3 with me. He was very nice and informative, and stated all things very rationally. He told me that he couldn't discuss the specifics of the tiered plan, but that it was actively being discussed in the office. Will any of these things come to be? Who knows, but if they did, I would certainly buy more points to take advantage of them. Just like my family takes advantage of the AP discount so that we can take 2-3 trips per year.
 
I am not sure if you are calling me a liar or what, but the CM said everything that I posted to me. He did, in fact discuss at length #1-3 with me. He was very nice and informative, and stated all things very rationally. He told me that he couldn't discuss the specifics of the tiered plan, but that it was actively being discussed in the office. Will any of these things come to be? Who knows, but if they did, I would certainly buy more points to take advantage of them. Just like my family takes advantage of the AP discount so that we can take 2-3 trips per year.

The comment by WDWMom is not in reference to what you shared. It was in reference to the fact that Brian and I believe that the things mentioned in your listing #1-3 are in fact the very type of thing that will be part of a tier system. He simply did not formally state that this would be included in a tier system.

I am also reasonably sure he did not state that #1-3 would be offered to every member either.

A tier program is coming. There is only so many things that DVC can reasonably offer and the type of things listed are the type of things they can offer.
 
DVC is not at all pleased with the resale market. I was told that in no uncertain terms even to the point of borderline anger. If this latest limitation does not produce the necessary increase in new sales, more and more stringent measures will be forth coming.

If not they would have left things as is.

That just seems ridiculous to me and I can't fathom what they were thinking to not realize that resale would come in to play. They are probably most angry about pressure from above to perform better and are blaming the resale market rather than the reality of economy and outside market forces. And consider that it wasn't uncommon for part of the guide sales pitch to point out as a positive that you could resell later and for a good price.

Really though I'm doubtful about the ratio of direct to resale purchases being that great and also do not believe that every purchase lost to resale would result in a direct sale. By having a strong resale market you probably gain a few sales that otherwise wouldn't happen.

Tiered benefits to encourage retention of contracts and additional purchases for some who value the benefits and some judicious ROFRing seem much better for encouraging direct sales over taking away trade out options in a system that exists b/c of Disney theme parks.
 

Am I the only one tired of hearing about 'tiered' benefits? All DVC members have paid a LOT of money to be a part of this club. Isn't the benefit of owning more points simply being able to go on vacation more than the rest of us?
 
Am I the only one tired of hearing about 'tiered' benefits? All DVC members have paid a LOT of money to be a part of this club. Isn't the benefit of owning more points simply being able to go on vacation more than the rest of us?

Certainly those purchasing at 100 to 160 points did not pay in a single purchase as much as those with 1000+ points. But likely took the same amount of guide/sales time.

You are correct that those with more points stay longer at Disney, but that also likely translates into more park time, and thus more $ in the mouse's pocket. Plus there are certain fixed administration costs for each contract, like sending out dues notices, and member publications.

So I can see the justification for some additional perks for owning a higher number of points. Much like the tiered frequent flier programs.
 
I understand your point...btw we did not purchase at 100 or 160 points. I can see some additional perks for those with higher amounts of points, But when people get their hopes up of priority waitlists or early booking or something like that that would significantly alter other member's experience i think there is a problem.
I don't see any problem with offering different perks such as park discounts, etc. to those with 1,000 or more points (as we all know, perks come and go :/), but don't think the benefits they get should affect the product I and tons of others bought into.

For example, Giving those with more points the opportunity to book before the 7-month window, etc. or saying they would be bumped ahead of someone else on a waitlist would negatively affect other peoples memberships.
 
I had a nice conversation yesterday with a CM from the DVC Executive Office. He had called me about an email that I sent to MS wanting to know why DVC members weren't allowed to book the Premium Dining Plan. He told me about several new perks for DVC members that were being discussed in the office. Please take with a grain of salt - but I thought they were all great ideas!

1) DVC members may be allowed to book the Premium and Platinum Dining plans at a reduced rate.
2) DVC members may get to book the regular dining plans at a reduced rate to make up for the free dining deals given to non-DVC members.
3) Discounts on regular park tickets since not all DVC members take advantage of the AP discount.
4) Tiered benefits being discussed - he would not offer any specifics on this, only said it was actively being discussed. He said he might be subject to bodily harm if any info got out.

Wow- those perks would be amazing! I hope they're offered only to members vs. renters ( sorry to be mean, but really...it should be a benefit of membership vs. a DVC ressie).---Kathy
 
I have owned 10+ years and NEVER have been able to take advantage of the annual pass discount that allows one to get in and out of the parks for much less money per day then me. I only own enough points to go once a year and an annual pass doesn't make any sense so it isn't a perk to me at all. My park hopper tickets that I buy are SO expensive for my family.

So the annual pass discount IMHO is one significant benefit higher point members have been able to utilize and take advantage of for years.
 
I understand your point...btw we did not purchase at 100 or 160 points. I can see some additional perks for those with higher amounts of points, But when people get their hopes up of priority waitlists or early booking or something like that that would significantly alter other member's experience i think there is a problem.
I don't see any problem with offering different perks such as park discounts, etc. to those with 1,000 or more points (as we all know, perks come and go :/), but don't think the benefits they get should affect the product I and tons of others bought into.

For example, Giving those with more points the opportunity to book before the 7-month window, etc. or saying they would be bumped ahead of someone else on a waitlist would negatively affect other peoples memberships.

I agree, I don't have a problem with tiered benefits as long as they are not at the expense of the other members. For example, a $150 or $200 discount on park passes instead of $100. But priority waitlists and earlier booking periods would not be fair.
 
But priority waitlists and earlier booking periods would not be fair.

Along with not being fair, it would also mean that my points were not as "valuable" as someone on a higher tier. Hopefully this will be discussed and discarded by the powers that be.
 
I agree, I don't have a problem with tiered benefits as long as they are not at the expense of the other members. For example, a $150 or $200 discount on park passes instead of $100. But priority waitlists and earlier booking periods would not be fair.

Everyone has a different opinion of what is fair. To some a very good discount on tickets would have more value to them than priority waitlists or even earlier booking periods.

As long as DVC adheres to the POS which I am sure they will, anything else is up for graps.

I think they will go for what they feel appeals to the majority of members and accomplishes what they want and that is increased sales.
 
Why would they give anything away to owners already? Can't see them being generous to us. We buy AP's because we come down for the winter. We can go the parks for a couple of hours several times a month and save a lot of money. Use our points to cruise. No matter what they do, people will complain. You can never make everyone happy as we can see from the CC tier program. We've had a 1,000 points for a lot of years and the value has gone down hill over the years as we use points to cruise. How many times can you go to WDW? We're beyond counting. The only benefit that would turn us on is to get a break on points to cruise.
 
Due to fear of and loss of a class action law suit, our dues cannot pay for the perks. ***Unless they are really free.. (Or offered to everyone.)
for a tiered system ..
A discounted ticket :thumbsup2
A discounted DP :thumbsup2
Ability to buy TIW :thumbsup2

1 hour early window for booking.. pirate: nope..
Dues would have to go up for that group to have. Anthing that costs money (even CM time) would have to be paid for by either DVD or the members reaping the reward. MF as a whole cannot pay for those.

I own 160 points, and count me in the group id adding another 75 - 100 points got me FP, or discounts I would use especially dining. All in baby! (I would even buy direct if it saved me $$ for the next 40 yrs.)

Also count me into the group I can stay and not go, but could be sold too.. My AP is up in Dec, I am prolly going on a non-Disney :eek: cruise in Feb, and will stay for 1-2 nights (on points). A higher discount on the renewal would make it worth while, heck a bigger discount on the cruise would get me there too.. but otherwise nope.
 
That just seems ridiculous to me and I can't fathom what they were thinking to not realize that resale would come in to play. They are probably most angry about pressure from above to perform better and are blaming the resale market rather than the reality of economy and outside market forces. And consider that it wasn't uncommon for part of the guide sales pitch to point out as a positive that you could resell later and for a good price.

Really though I'm doubtful about the ratio of direct to resale purchases being that great and also do not believe that every purchase lost to resale would result in a direct sale. By having a strong resale market you probably gain a few sales that otherwise wouldn't happen.

Tiered benefits to encourage retention of contracts and additional purchases for some who value the benefits and some judicious ROFRing seem much better for encouraging direct sales over taking away trade out options in a system that exists b/c of Disney theme parks.

I don't think that they ever discounted that resales would happen, but when the prices became too out of wack and there was no incentive to buy direct...they had to take action. I don't think the restrictions on resales will really change the resale market or prices, but it will create a perception that there is a benefit to buying direct. When all points were the same, there just was no incentive for someone to pay extra to buy direct.

I do think a lot of resale purchasers would have bought direct....at least eventually. By moving those purchasers in house, there will be more of a demand for points and you will likely see ROFR's increase next year. But time will tell.


Why would they give anything away to owners already? Can't see them being generous to us. We buy AP's because we come down for the winter. We can go the parks for a couple of hours several times a month and save a lot of money. Use our points to cruise. No matter what they do, people will complain. You can never make everyone happy as we can see from the CC tier program. We've had a 1,000 points for a lot of years and the value has gone down hill over the years as we use points to cruise. How many times can you go to WDW? We're beyond counting. The only benefit that would turn us on is to get a break on points to cruise.

They give things to owners for a few reasons. First, with a bad economy, even for owners trips to Disney can be quite expensive. They want add-ons and if people are struggling to justify the cost of extending or increasing the frequency of their trips (translates to buying more points) than it will hurt them.

The sales pitch is basically "by purchasing DVC you can gurantee your trip to Disney for the next 50 years and it is cheaper than booking nightly". With the glut of discounts being offered to cash guest, they are struggling to make the math work. With free dining moving from 6 weeks a year to almost all year, it is a huge sales hurdle. By offering these benefits they can tell a buyer "not only do you get a deluxe for less than a moderate, you can also get some % off your dining".

As Brian always states, DVC/Disney is a for profit company and ever decision will be based on a profit margin and what the return on that investment will be. Sometimes they offer things just to create pixie dust or some perception of Disney Magic, but even that has a return on the investment. Disney has been known for exceptional service and providing some type of extra magic....and many people strive to go their for that reason vs going somewhere else that doesn't have that "disney touch".

Sometimes it backfires and people feel they should have gotten more for their money or Disney failed, but for every guest that feels that way, someone is walking around in awe because they were given something extra (like a towel animal or a button or whatever).
 
I think they will go for what they feel appeals to the majority of members and accomplishes what they want and that is increased sales.

And there lies the problem what they feel, against what really appeals. they can spin it how they want.
 
DVC is not at all pleased with the resale market. I was told that in no uncertain terms even to the point of borderline anger. If this latest limitation does not produce the necessary increase in new sales, more and more stringent measures will be forth coming.

If not they would have left things as is.

I have no reason to doubt you but if true DVC must have been very stupid. People lose their jobs. Get divorced. Have different priorities. Resale should have been anticipated. All they have to do is exercise their ROFR a lot for a few months. The companies that broker DVC sales will get tired of wasting their time.

I don't know if Disney likes the companies that rent points. Competition for deluxe hotel accommodations.
 
... All they have to do is exercise their ROFR a lot for a few months. The companies that broker DVC sales will get tired of wasting their time. ...

The resale brokers could care less if DVC exercises ROFR since the seller will still get his agreed upon price and the broker will still get the commission agreed upon. The buyer is the only one with nothing in the end and they can still move on to the next resale or purchase directly thru Disney.
 
Carnac the Magnificent predicts that none of these three will happen:

...except as part of this:


Why? DVC Members are a captive audience. Disney does not need to incentivize them to come, because they are already committed to coming. There is no need to "make up for" the 'free' dining promotion, because that's designed to attract people who are not already committed.

Instead the discounts provided to DVC members tend to be designed to drive business to under-utilized amenities---less popular restaurants at less popular times, etc. I suppose I *could* see a discount on maybe the Premium plan, in part because it's so vastly profitable for Disney as it is priced today. But, ultimately, such broadly-appealing discounts would likely be offered as the carrot to get people to add on more points---direct from Disney, of course.

THe one argument I would make on your post (which is probably very accurate), is that even though the audience is captive, its also among the most loyal and (although I lack the stats to confirm) I would bet one of the most consistent spenders. So even though DISNEY already has the lodging portion, by offering some more perks, potentially DVCers could make MORE trips, spend a longer time on a trip, spend more at the parks, etc. Ultimately, it could lead to more points purchased.

That would be the justification.

However, knowing the way Disney has acted in this regard over the years, my guess is you are right on your predictions.
 
I have owned 10+ years and NEVER have been able to take advantage of the annual pass discount that allows one to get in and out of the parks for much less money per day then me. I only own enough points to go once a year and an annual pass doesn't make any sense so it isn't a perk to me at all. My park hopper tickets that I buy are SO expensive for my family.

So the annual pass discount IMHO is one significant benefit higher point members have been able to utilize and take advantage of for years.

We only go once a year as well but we always take advantage of the AP discount. All you have to do is schedule your second trip to END before the anniversary date of your first trip. In our case, we always go in July for 2 weeks. When we buy new APs we go the last two weeks of July. The following year, we go the first two weeks of July making sure that the trip ends before the date our previous trip began. The APs get activated the first day they are used.

So we get four weeks out of our APs yet only go once a year. Same thing with the TIW card. We get 2 trips (4 weeks) out of that as well.

Unless you are locked in by schedule constraints, this should be fairly easy to do.
 

















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