I have a sign on my desk that would apply to some of these situations.... "Poor planning on your part does not constitute an emergency on my part" I witnessed a situation on my last trip that I thought was totally unacceptable....I was checking in at the podium of LTT for the character dinner, which was during the afternoon parade and it was crawling with people inside and out, I could not help but overhear a man screaming at a Cm about them not being able to seat his family....he said and I quote, sort of "What the He** use is it to pay for a f*ing dining plan if there is never any f*ing availability at any of your restaurants, This was a giant f*ing waste of money!" I felt so bad for the Cm because all he could do was say I am sorry sir. Then, the same cm was the one who sat my family and I told him myself that I was sorry about how the guy had cussed and bereated him, we both agreed that if you are going to buy something, maybe you should do a little research on what it is you are buying and how it works. I am sure there are many many guests who come to WDW without knowing anything about how it all works, and then leave thinking they missed out on so much. It is funny just a bit!
Kim