A couple of years ago, dd, then about three, had her tiny hand on the elevator door when it opened. Her hand slid in the crack between the elevator door and the door frame. She screamed bloody murder, peed her pants (all over the floor), and no matter what I did, I couldn't get her hand out. We were yelling loudly for help from someone, a cm. If we closed the door again, her fingers would have been crammed through the door frame lip again. They were absolutely stuck! I felt so sorry for this little peanut. The elevator doors were brass, and she was trying to touch her reflection when the door opened.
Anyway, some security personnel came and paramedics, because we thought her hand may have been broken. The security people went with my father to examine the elevator and got a full report of the incident. The only thing they offered was to pay for dd's medical bills if we chose to take her to the hospital. That would have been a lot on its own.
I asked for nothing. As someone else said s**t happens. I would never have asked for compensation for this little accident even if her hand had been broken. She could have gotten her hand caught in a door in my house, and then who would I have asked for the compensation---myself, of course. That's just silly. I think that we often blame others and look for others to make up for the crazy things, missteps, and mishaps we bring on ourselves.
Security will keep a file on you, and that will follow you to each reservation. That is what I was told. I wonder if you reported the fall at the time it happened. Did you take anyone out to show them the area where the grass and concrete didn't match up for you? That probably would have been a good idea.
Do you think you will stay in the
scooter next time you travel? Or are you done with those things altogether? Maybe next time you go you could try it again, as the crowds might be smaller.