Im totally pissed

[Missyrose]

How about calling your resort directly and getting your Disney reservation number from them??? It's worth a shot.

You can't call Disney resorts directly, you only get a call center that makes you think you've called the resort. And since you don't own your resort reservation (Orbitz does in this case), the CMs at the Disney call center can't discuss anything with you.

 

[goofy4tink]

One of the reasons why I either book a vacation directly or through a brick and mortar TA that I trust. By booking directly, I can ask questions and get answers. If I book through a TA I can go see him/her and ask my questions and they get my answers. There are times that I like to use a TA - like for a cruise - where they can handle any problems that come up.
Personally, I really don't consider Orbitz a real TA - it is more like a massive booking site where you don't get individual attention to details that you get with a TA - at least like the local TA that I deal with.

I don't consider any of those middle men type places to be TAs either. I think of them merely as a third party. They can make your life miserable if something goes wrong. They have no vested interest in helping you out.

And yet the question the two posters had are fully answered right there on their booking pages. No need to contact anyone.

While complicated questions are better answered by a good TA or the place in question, and I'm not saying that you're wrong at all, in this particular case, that's just not the situation.

I've been saying this since doing CS for an online company in the late 90s...scrolling down the page and reading it all and clicking on links is today's version of the "fine print". Fine print has ALWAYS meant "READ ME NOW" because if you see that small print you know it contains important information, and scrolling/clicking/reading is the same.


I hope that some day I'm not the only one giving the actual info to people with DME questions after booking through hotels.com and the others. It's such a bummer to have such inaccurate info given to posters in the meantime. I really hope the posters with those questions see the real answer here. Because the real answer is SO easy (and so easy to google really quickly to get, even when you're not familiar with the sites), when your blood pressure isn't soaring because of misinformation from CS reps who are unfamiliar with the actual process.

No bad info going out at all. Many, many people have reported having issues when trying to get an issue resolved with hotels.com or orbitz, or expedia....any of these third party booking agents.
And, many have had issues when booking DME online, after booking their stay with a middle man....orbitz, expedia, etc. People shouldn't have to dig around to get answers to simple questions.

How about calling your resort directly and getting your Disney reservation number from them??? It's worth a shot.

You can't call a resort directly. That call goes to a call center.

There is no way that I am booking with anyone that doesn't immediately give me my reservation number.