I'm This Close To Cancelling Our Gfc Luncheon UPDATE!!!!!!!!!

[Lynn5700]

UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Some of you know that I have been having problem's with The Grand Floridian Cafe.

Problem one it was scheduled on May 9th and not May 7th

Problem two They never told me I would have to have a fixed menu,decide to tell me that 2 month's before the wedding,I ask if I can pick a few item's to go on the menu beside's sandwiches and salad's when other diser's have told me they were able to choose item's for thier menu I was told no,I flip out and then they say we can order off the regular menu.ok fine

Problem three-I would like to make custom menu's and I have been emailing the woman for like the past 3 week's and I never get any answer's which I think is rude.How hard is it to give a freaking answer.I know that she is getting my email's because last week when I sent one I had an out of office response and she was back in the office last monday...now when I send email's I don't get an out of office response so I know she is getting them.

I said to her I feel like you are ignoring me on purpose and I would like to work with her manager and not her because I'm getting no where with her.I also said i am surprised that somebody who work's for disney would act like this.

I'm sorry but seriously when I was emailing her at first about the menu issues she answered right away soI know she has time to email me back,she just doesn't feel like dealing with me.

The reason why I want the lucnheon there so bad is because I want pictures at the GF. I'm about to just go there for picture's after the ceremony and then eat somewhere at the contemporary. I'm beyond livid at this point. I just want an answer.

 

[lurkyloo]

That's terrible! I'd cancel too and go there only for pix just to spite them!

Can you talk to someone higher up in the Grand Floridian - maybe someone who's the general resort manager, not related to the restaurant? At the very least, s/he would pass you off to that woman's manager....

You still have plenty of time to switch to one of the Downtown Disney restaurants, though I know that's sooooo far away from the Grand. Let us know what you decide to do!

 

[Swmhc]

Just an FYI, our office email only sends the out of office response to you the first time you send an email. If you send additional emails from the same address, you don't get the OOO response again. Don't know if that is the case or not, but it is a possibility.

Hang in there Lynn, you are almost there !!!

 

[lov2b@disney]

Oh lynn- so sorry what a mess! You should totally go above her, someone needs to set everything straight!
Have you checked to see if anything else is available??

 

[Lynn5700]

I'm about to call and speak to someone higher up.I really have to at this point. If she doesn't respond to me by the time I get back from work,I'm going to call and speak to somebody else and if they are no help then I will cancel the ADR.

I hate being like this but come on,seriously!

 

[Lynn5700]

Just an FYI, our office email only sends the out of office response to you the first time you send an email. If you send additional emails from the same address, you don't get the OOO response again. Don't know if that is the case or not, but it is a possibility.

Hang in there Lynn, you are almost there !!!

her out of office response said that she would be back in last monday.

I'm going to feel horrible if that is the case,but I doubt it

 

[Lynn5700]

Oh lynn- so sorry what a mess! You should totally go above her, someone needs to set everything straight!
Have you checked to see if anything else is available??

I'm about to,I'm checking out other menu's now.I think a lot you told me to have the Luncheon somewhere in DTD,I forget the name of it,I'm going to have to find it.

 

[Mermaid_Ariel]

Ugh, what a you-know-what I swear. Hopefully you can get somebody above her! You shouldn't have to deal with this at all!

 

[lurkyloo]

Portobello Yacht Club has been recommended by many Escape brides. Fulton's and Raglan Road should be easy to book too!

 

[miranda1979]

Can't u talk to your wedding planniner to help to? I would flip my lid to! There is no reason for her to be a jerk about things. specially since you are spending all this money.

 

[Janet2k]

I'm beyond livid at this point.

Lynn5700, if you're this upset about the lunch, I think moving it elsewhere might be best. That way you can put whatever has transpired until this point behind you, and you can start over with a clean slate.

The other folks in this thread have given you some wonderful suggestions. I've eaten at all the restaurants that have been mentioned so far, and I've had a lovely time at each of them.

I hope you can find a restaurant that is perfect for your needs. The next couple of weeks are going to fly by for you. Hang in there!

 

[Angela0917]

OMG, I would be so angry too!! I would definatley cancel and go somewhere else... and thanks, now I know NOT to plan anything at the Grand Floridan Cafe!

 

[Keira1387]

I'm so sorry that you are having to deal with this! Hopefully the manager will be able to straighten this all out for you.

 

[OceanGdss]

let us know what you decide/find out lynn....here's bunches of hugs for you!

 

[caryndisneydiva]

i agree with janet2k.

 

[disprincessatheart]

Yikes - I almost switched our wedding dinner from Narcoossee's to there - glad I didn't. Although, I haven't spoken to anyone at Narcoossee's since November. They told me their menu changes so much that I'd probably talk to somone a month out to set our menu. I think now I might call them tonight to see if we can start that process! You've made me nervous!!! I hope you get your lunch straightened out.

Your planner should be able to find you time to go to the GF for pictures. Heads up though that there is supposed to be some construction on the lobby and staircase in early May. My planner mentioned it to me when I said I wanted pics in there just incase they start early.

 

[Skylarr29]

Did you go through the restaurant its self or did you go through group dining. try calling the group dining number because then either they can make it for you (And you can choose from the regular menu) or they will give you the number for the manager.

 

[Lisacope]

Lynn - I think I know what (or who) your problem is and I think as long as you are dealing with that person you are going to have problems. If you can't switch to dealing with someone else I think I would go with a different restaurant.

 

[padisneyfour]

I am so sorry that you are having these problems- it is def. something no one needs to have.Hopefully it can be resolved by working with someone else or i would really change locations just because you won't have a good feeling about the whole thing down the line and that will be something you remember in the years to come....best of luck

 

[M&M126]

I'm sorry you're having so many issues I really hope things work out for you!