paras4ri
Wishing upon a star........
- Joined
- Jul 5, 2001
- Messages
- 14,529
My company has 2 large offices in RI.....located 1-2 miles apart. The larger one is a "backshop"....doing paperwork and processing....not that much direct customer contact. They're located on a 4-lane "main" road.
The second is a call center so naturally the jobs there involve talking with customers. It is located off that main road on what could be considered a country road....2 lanes, narrow and sometimes winding.
The backshop was told their office wouldn't open until 9:30 but the call center was told to report at normal times, which means 8 a.m. for some. There is a second call center on Oklahoma that opened as usual so the phones are being answered but the wait may be longer than usual.
The state has plowed highways and main roads....many neighborhood streets are still snow-covered. The average snowfall in the state was 18-24 inches so along with shoveling driveways people had to deal with the aftermath of plows as well.
Why should one office be treated different than the other? If you were a customer calling, and heard a recording stating opening was delayed due to the blizzard in the northeast would you be "mad" at the company for not being there?
The second is a call center so naturally the jobs there involve talking with customers. It is located off that main road on what could be considered a country road....2 lanes, narrow and sometimes winding.
The backshop was told their office wouldn't open until 9:30 but the call center was told to report at normal times, which means 8 a.m. for some. There is a second call center on Oklahoma that opened as usual so the phones are being answered but the wait may be longer than usual.
The state has plowed highways and main roads....many neighborhood streets are still snow-covered. The average snowfall in the state was 18-24 inches so along with shoveling driveways people had to deal with the aftermath of plows as well.
Why should one office be treated different than the other? If you were a customer calling, and heard a recording stating opening was delayed due to the blizzard in the northeast would you be "mad" at the company for not being there?
