I'm going to cry!

[Glendamax]

and she said fax me a copy of it along with the reason you are requesting a refund/replacement, name and address and I'll see what I can do. So I did.....not sure if I'll get anything or not....I'll just wait and hope

Thanks everyone for your advice

Have you heard back from them yet?

 

[GrandFloridian4]

If WDW is not able to help you, PM or e-mail me & I'll pick one up for you & send it to you. We go down often enough that it won't be a problem.

 

[kelleigh1]

I know exactly how you feel. When were at WDW back in January and we bought two plush. A Caribbean Pooh and a Chef Mickey. I had them in a regular Disney shopping bag with a bunch of other stuff so I carried it on. Got home and couldn't find Chef Mickey anywhere. I did cry! I was so upset. I called the airline, but nobody found anything. They couldn't do anything for me and I was so upset because it was my own stupid fault.

Finally, someone had posted the Disney Merchandise phone #. I called and after much time on the phone trying to figure out what it was that I was looking for, the girl was able to put an order in for me. This time, I ordered two. Now I have two Chef Mickey's! I take one with me when I do a Pampered Chef shows and tell people that he's my assistant.

 

[LaDonna]

Have you heard back from them yet?

Yep...they sent me another no charge

THanks everyone for your advice and

 

[Simba22]

I bought the same globe on my May trip! I'm so glad they sent you a new one!

 

[mickeyluv'r]

Different CM's have different levels of experience, so it's not surprising that one CM wasn't clear on the concept. It has been our experience that Disney doesn't seem to be training staff as well as they used to. Either that, or they aren't retaining people as long as they used to.
We had a problem with something we bought, and when we tried to adress the situation initially, we were given very little help. We were obviously sad when we went in the next store. WE weren't rude or pushy or anything, just expressing sadness over our loss. A great CM asked what was wrong. When we explained the situation to her, we were surprised. She expressed anger at the other store saying they should have offered more help. She sent us back to the original store and told us eaxctly how they should have offered to help. She said she would have actually escorted us there herself, but she couldn't leave her post (at a cash register). We decided to give it a try, and got a third CM at the original store, who was much more helpful.

 

[disneyfansmandl]

Maybe you got a sour CM. We broke a china set from World Showcase and although we had to pay for it but it was replaced promply and in one piece. Beat of luck to you. My wife and I will be going in two weeks and if you need a replacement we can pick you one up. Let us know.

 

[disneyfansmandl]

Great news! The magic is still around sometimes.

 

[ColoradoDis]

I'm so glad that they sent you a new one. Congratulations.

 

[Glendamax]

Yep...they sent me another no charge

THanks everyone for your advice and

YAY!!!!!! I'm SOOOOO happy for you!

 

[Dan Murphy]

 

[LOLA2]

And just a heads up to anyone traveling soon - the water in the snowglobes counts as liquid for the new travel carryon/checked luggage requirements. So, if you plan on spending $$$ on snowglobes, you might want to have them shipped so they don't get broken in checked luggage if you usually carry them on.

You say checked luggage also? We can not put liquids in checked? I thought it was carryon only?

 

[Glendamax]

You say checked luggage also? We can not put liquids in checked? I thought it was carryon only?

Yes, you can put liquids in your checked lugguage. That's what I did. I made sure that I put them inside zip lock bags, so if they spilled, my clothes would not get ruined.