I had faxed them a letter a few days before requesting an upgrade, if at all possible, and bunk beds. We got them and the kids loved them. It's a great idea.
Polly
Our view was upgraded from standard to pool view at no extra charge. There are lots of trees that obstruct the view, but nonetheless, it was nice. The resort was beautiful and no detail was left undone, from the bathroom tiles to the African-inspired airconditioning vents!! It's something else--you'll enjoy it! Have fun!
Polly