I'll Murder you in your Resturant!!!!

[miss missy]

Pete you are just too funny!

 

[adsrtw]

Wow. The experience was totally uncalled for. My God! Somebody could have earned a bad case of food poisoning. Kudos for handling it better than me. I would have caused a scene and probably would have made a second trip to Florida for a court date. Oh my! On the bright side, Benihana rocks!

 

[concept5123]

Kevin, have you heard anything back from Disney yet? i hope you sent the review mp3 to Disney customer support. and sent it to the gm of the yacht club

 

[Cyrano]

Kevin, Pete is so right that you need to inform the General manager. No guest of any establishment, never mind Disney, should have a restaurant manager behave in this way.
He/she sets the stand by which the rest of the staff follow. Good waiters/chefs don't stand a chance with this muppet

 

[aprincesswannabe]

My husband and I had a very unfortunate meal at Fulton's, several years ago. When we came home I sent a letter to the resturant. I told them about the cold food, that one of our items actually smelled AWFUL!

We had a similar experience at Fulton's...we went there without reservations and were told that we could eat in 30 minutes! Great, we thought...2 hours later we were seated. Ok - just tell us it's going to be 2 hours, don't "lie". Then my DH and I ordered the meal for two - AWFUL, and not inexpensive. We were so unhappy that we complained to the waiter who brought the manager to the table. We were given our meal for free! Although we felt compensated it didn't change the fact that we had terrible food after a VERY long wait. We haven't been back!

 

[JCandKT]

I don't even expect that poor level of service at McDonald's, let alone a nice restaurant ON DISNEY PROPERTY.

UGH! I'm just so irate!

 

[RichmondTiggerFan]

Captain's Grille at the YC and it is

No, I listened to it and it was more like

 

[figment74]

Wow!!!!

I can hardly believe this experience. DW and I have been coming to WDW every year for the last 10 years and we have tried almost every restaurant on property. Never would I have expected to have such an experience at a Disney eatery. I am completely floored by this. If it were me, I probably would have demanded to talk to the GM of the hotel on the spot. "don't care if he's in bed, wake him!" This is by far the worst experience I have ever heard at any resturant, let alone a Disney establishment!!

I don't often advocate compensation for bad service, but the least that the hotel could do is comp the room, or possibly some Park passes.

I would think that a letter to the GM is more than warranted in this situation, if only to prevent ANYONE from having the missfortune of dealing with Bob/AL and Genesis!!

 

[trivial]

I don't know if Kevin has reported the matter, but I'll bet I'm not the only one to bring it to Disney's attention. I don't think they'd be able to tell anyone what the current status of Al is, but I'd be pretty surprised if Disney hasn't acted swiftly.

 

[IWISHFORDISNEY]

You had all of my family at the beach wide eyed with this review. Then my husband said please tell me we are not eating there. I do hope you write a nastygram to the YC management. That is truely unexcuseable.

 

[SweaterInJune]

Wow...that shocked me beyond belief, and as a CM, sickened me entirely. That manager should lose his job on the spot. I'm not sure how someone like that could even make it through the interview. His personality is entirely not suited for Disney! If that had been me on my first trip to WDW, especially early in it, I would NEVER want to return... I'm sure it's happening!

 

[mjtm610]

Kevin, we need to know. Did you take it any further? Have you, or anyone else, heard of any response? Perhaps, we will never know. Can I suggest "sightings". Any Dis'er who see either Al or Genesis can report it back to the boards.....instead of "where in the world is waldo..........."
We can have "Where in the World is Al????"
Has anyone ventured into CG?

 

[DisneyKevin]

I have not taken this further.

My guess is that this is already being discussed at the Yacht Club.

I do know that others have brought it to management's attention.

 

[disneygal1]

Okay, so I'm a week behind on the podcasts, but WOW!!!! I did not see that one coming. I managed a fine dining restaurant for a while and the managers lived by one code...

Servers may each have their own tables, but every person that walks in the door is the manager's responsibility.

We usually allowed the servers to deal with their guests on their own, but if they needed help or a guest flagged us down personally, we did everything in our power to accomodate. Following the managers code, I can honestly say I never had a customer walk out or walk out angry. There were sometimes when you want to react to a customer in a rude way, but you bite your tongue and try to accommodate. "A happy customer will tell 1 person, an dissatisfied customer will tell 10 (or in this case 1,000's)" That's simple business 101.

Kevin, I think your concerns were well warranted and if you were in my restaurant, you would have received a fresh "hot" meal for your inconvienence.

So, to Kevin, John and family, a heartfelt "I'm sorry!" from all the restaurant managers around the country, who are ashamed to have this man in their profession.

 

[tinkbutt]

I can't believe the service was that bad but I do love that your Mom was able to make the manager apologize

 

[NDM#1]

Doesn't surprise me - Genesis has been going down hill since "Invisible Touch"



That was classic right there!

 

[DisneygirlTeacher]

I didn't see or hear the original review, but we had a very bad experience with the manager at Captain's Grille a few weeks ago!!!! He was a very rude man and I ended up talking to HIS boss before we even ate. She obviously spoke to him and then this guy came back whistling like NOTHING happened and asked EVERY SINGLE table EXCEPT FOR US how their meals were!!!! We are Disney lovers and I refused to let him ruin our dinner (it was supposed to be DH's birthday dinner.) (Took DH the next night to Jiko and had an awesome dinner and outstanding service.) I still have not received a reply from Disney after the letter I wrote. I was so disappointed that he behaved the way he did (literally screaming at the sweet hostess when we asked politely not to sit by the kitchen door) and embarrassing not only her, but us also. Actually though, the food was good and we had a very nice waiter, but we won't ever return after being treated that way. Sad that this man is allowed to act that way and sad that this obviously wasn't the only time.

 

[DisneygirlTeacher]

I don't know if Kevin has reported the matter, but I'll bet I'm not the only one to bring it to Disney's attention. I don't think they'd be able to tell anyone what the current status of Al is, but I'd be pretty surprised if Disney hasn't acted swiftly.

I just posted and have STILL not even received a reply back from Disney after I wrote about, you guessed it, the SAME manager. I seriously doubt anything has been done since I didn't even get an answer. He never apologized to us and, even though I didn't expect anything free, something could have been offered. We were so upset and it ruined our meal and then we had to watch him whistle around the restaurant and ask everyone else how their meal was after I spoke to HIS boss and told her what happened. I was fuming and didn't want to ruin the night anymore. Totally unacceptable behavior for a CM (I worked at Disney in college and I know what they expect) and sad that they allow this man to continue in a job he so obviously hates.