Ignored by our Dreams Unlimited TA

[gismo1554]

I had a very similar experience but with a much smaller group. This is why I changed TAs and now go with another company. Unfortunately one bad TA is all it takes! I am a control freak but my now TA is very patient with me when I'm asking the most obscure questions that come into my head at 7am UK time (2am US). She's fab! Sometimes you just have to find the right TA. Also being from the UK, when I used Dreams they kept saying I needed to call which isn't very practical if you can't make personal calls from work and work stupid hours! My TA understands this and lets me do most communication via email! Much easier.

I feel your pain and venting is a great release!

 

[SundayGirl]

I'd just like to update everyone by letting you all know that I have been in touch with @WebmasterJohn and he responded quickly which I am very grateful for considering he is currently away from office.

I'm satisfied with his suggestion of how we should handle things from here on out and needless to say, I would advise anyone who is feeling dissatisfied with the way their reservations have been dealt with, not to delay as we have, and to let DU know as soon as possible.

 

[awilliams4]

I have had no bad experiences with Dream's Unlimited.

 

[CamColt]

I'm glad things have been resolved to your satisfaction, SundayGirl. I feel things are always going to happen, but it is how they are handled that matters. As usual, it sounds like Dreams Unlimited handled it well.

 

[tinkerone]

I have had a similar issue with our DU agent and every time I go to get a new quote I get a different agent and always end up somehow getting re-routed to her! It's so frustrating. I don't want to get her in trouble, so I avoid making a complaint about being switched back to her. But she isn't friendly, doesn't make this an exciting experience and I honestly question if the credit is worth the frustration of working with her. We have never had any catastrophic problems with our trips, it's just the pain of having to nag her to get a response-or even just a confirmation of our booking!

This is pretty much us as well. I tried booking with a different agent but the reservations seemed to get switched back to her. I think they must code clients and if you get a client coded to someone else you may need to transfer the reservation to them?? Maybe??? Not sure how it works but there seems to be some sort of system in place.

The agent we had been dealing with sent me a email I felt was to scold me and I did not appreciate it at all. Her information was not correct and I did not like the tone she took. I replied to her directly and she apologized but the damage was done. I tried to move agents but it didn't work so I left DU. I as well did not wish to cause her any trouble. It was not an issue others would have so there was not point however I was done with her and if I can't get another agent then I can always go somewhere else. Its unfortunate as I feel DU does so much for others and its that sort of company I like to support.

 

[disneyholic family]

so sorry you had a bad experience....that can be terribly frustrating...
that's one thing i always worry about when thinking about using a TA -
which is why i typically don't use travel agents - EXCEPT when i go on a cruise, since there's nothing like more onboard credit (yeah, i'm mercenary)....
but i have to say that my experiences with Dreams Unlimited have been excellent - including interactions with several different agents/reps.
In fact, for the med cruise that my daughter is about to embark on, i was so very pleased with the DU agent that i sent an email to the powers that be at DU to complement her service!!!

i hope that you have a wonderful cruise despite your planning frustrations!!