If you don't like what MS says, call back later...

[DisneyCrazy]

I called MS, asked to make a reservation using 6 points from our December package and 74 points from our June packge. The woman told me she'd have to transfer the 6 points to the other package, it wouldn't go through tomorrow, and I would have to send e-mail to confirm it and then I could call back tomorrow to make a reservations. Well, being in the bad mood that I am I basically told her to kiss my a** and hung up. I cooled down a little so I decided to try again. It took about five minutes, the guy transferred the 6 points, made the reservation RIGHT THEN AND THERE, no wait, no e-mail.

I am amazed at how two different cast members can give two TOTALLY different experiences.

So, if you don't like the answer they give, call back in 10 minutes and speak to someone else (that might have a clue to what they are doing).

-Paul

 

[RobDoc]

Smart move! No reason at all the 1st CM couldn't have helped you. Another thought would be to ask to speak to her supervisor, but your plan worked fine- and probably took less time!

Doc
doc@wdwinfo.com

 

[nuthut]

Why not just say thanks and call back? No reason to be rude. She was only following the rules. Just because the next person did not follow the rules does not make what you did right. I was probably the next person to talk to the CM you so blatently mistreated.
I do get tired of these poor attitudes which I see daily!


I am also surprised at your response, DOC.

 

[DisneyCrazy]

Nuthut,

That is what I did, I said I have to think about it and I'd call back later (which I did). Sorry if it sounded like I was rude (I don't think I was, but I was frustrated).

I'm going to stay with this club despite the problems - thanks for the attitute!

-Paul

 

[Devin]

I agree with the above post. The folks at MS don't need to be told to kiss your A**. I've learned that anytime I want good Customer Service, I treat them in a courteous and professional manner. That really goes a long way. Sorry that you received two different answers, but if you didn't like the first answer, you could have nicely asked to speak with someone else. I'm sure you made that poor person at MS day.

 

[RobDoc]

nuthut- I'm not sure what you are surprised at, but perhaps you can qoute the rule which won't allow a transfer of points over the phone- as I'm unaware of any such provision. I have done it myself between 2 contracts on many occasions.
My comment about the wisdom of the 2nd call was in reference to the lack of proper assistance to a DVC member by the first CM. A supervisor could have set her straight. Now she is still in ignorance of the procedures required in this case. The 2nd CM was better prepared to help a DVC member.
I certainly wasn't condoning any abusive language, but the original post didn't provide a quote of what was actually said- just a paraphrase of his frustration of the moment.

IMHO, DisneyCrazy did the right thing in giving another CM the opportunity to provide the level of service deserved by all in the DVC program.
Perhaps you were a little hasty with your accusations of blatant mistreatment. I didn't see any evidence of that in the post, just an uniformed CM who wasn't doing her job. Sorry to hear she took it out on you!

Doc
doc@wdwinfo.com

 

[Ed T]

The old saying sometimes holds true.

You can attract more bees with honey than vinegar!

Sometimes it does pay to be nice.

Ed

 

[JudithM]

Ed, my mom taught me the same thing! If I have a probelm with a service person (DVC or non-DVC), I have no hesitation talking to a supervisor. I understand Doc's point that if the member didn't talk to a supervisor, then the cast member still thinks her thinking is correct.