Ideas to Solve FP+ issues

goaliedude

Earning My Ears
Joined
Feb 27, 2014
Messages
8
After reading many trip reports and advice I can't help but think there is a simple solution to remedy a lot of guest dissatisfaction regarding the implementation of FP+.

Lets come up with some advice for the execs at Disney!

#1 - My first one would be to bring back the old FP- ticket machines and equip them with RFD reader so that FP+ users can print out their ticket times with out relying on a CM or their app. Apps crash and CM are busy.

This could also lead to people using the old paper to get into the FP+ lines thus alleviating some of the stress on the system as these people with paper tickets would not have MB scanning issues or take more time than before.

Let's GO!!!
 
All of my recommendations would be to the guests and how they can/should focus their energy on how to make the current system work the best possible way for them.

The new age Disney will reward those willing to put in research, visit during low crowd seasons, visit recommended parks, plan ahead and remain flexible.

This could also lead to people using the old paper to get into the FP+ lines thus alleviating some of the stress on the system as these people with paper tickets would not have MB scanning issues or take more time than before.

No it won't. The ship has sailed.
 
I posted this on a previous thread a while back, but I think my ideas apply here as well:

What I would like to see is the best of both worlds approach (FP+ and FP-)

I think it would be nice to allow a resort guest to reserve 3 FP+ 60 days out, but then allows you to get repeat ride FP+'s (with limits like FP- had on times when you could get your next FP-) beyond the 3 you reserved already, when you are at the park from your phone or the kiosks. Having the hours limits on these would be the same as it was for FP-, so you wouldn't be able to just book 20 FP+ from your phone at once. You could do them one at a time just like before, but you wouldn't have to send "dad" or someone from the party with all the tickets across the park to wait in more lines for the FP ticket machine. You could be waiting in a SB line for something and pull out your phone and look to see if any FP+ are available.

Maybe the App could notify you and buzz when your next FP+ window is open so that you can add 1 more FP+ if there are any left from the selection screen in the App.
Basically, it would be like the old system, with the added bonus of resort guests getting to book 3 rides in advance of everyone else. Also, it eliminates the need to run around the park and backtrack to get FP's.
 
Find the bottleneck. Is it NFC, IP, security protocol? Is it the Micky reader orb, the wireless ip networks? We are talking milliseconds need to be improved. I suspect it's the NFC "reading" of the band by the Micky orb, just a guess.

Maybe this NFC vendor is the problem. I would have the vendor at the Mouse house and give them a week to stop lines at Pirates of the Caribbean. If they cannot, I would clawback payments.
 

I think 95% of ideas for solutions concerning the limiting aspects of FP+ aren't actually solutions because of 2 things, capacity and Disney's goal. I don't mean that to be an insult to anybody, it's just that as guests we tend to think about ways that can improve the experience for us instead of what's actually doable.

I mean, people suggest ideas like more FP+ per day, allow park hopping, get rid of tiers, and things of that nature, which I agree would fix many of the problems. It's just too bad Disney doesn't have the ride capacity to support doing any of that. Except for a few exceptions (possibly MK for example), the current attractions can't handle those kinds of changes.

Then there's the people who suggest dropping prebooking completely or mostly in favour of a hybrid FP+/- system. Again, that would be really nice for guests. Unfortunately, Disney wants us to be booking and planning as far out as possible so that we don't leave Disney once we arrive. There also isn't enough capacity to allow both to exist together (3 in advance, more in the parks).

The biggest problem with FP+ is many of the current issues are actually quite difficult to fix if Disney doesn't stray from their goal. They want as many people as possible using this system to the fullest, that means the limits that the system currently has need to stay until Disney builds more rides. That's really the only real fix.
 
Someone said that CMs claim the FP+ info shows up on their monitors the instant guests scan, and that the swirling green (or blue) on the orbs are all for show. If that's the case, vary the swirl time down to a quick blink and see if the queues on the rides stop backing up so much.
 
surferdave said:
Someone said that CMs claim the FP+ info shows up on their monitors the instant guests scan, and that the swirling green (or blue) on the orbs are all for show. If that's the case, vary the swirl time down to a quick blink and see if the queues on the rides stop backing up so much.

:thumbsup: if the swirling is all for show, there's no reason to keep it around. Pretty sure customers appreciate faster moving lines over swirling blue lights
 
Someone said that CMs claim the FP+ info shows up on their monitors the instant guests scan, and that the swirling green (or blue) on the orbs are all for show. If that's the case, vary the swirl time down to a quick blink and see if the queues on the rides stop backing up so much.

What the heck? Who in the world thought slowing things down even more would be a good idea?

If that's true, that's just ridiculous. Doesn't take a genius to realize the switch from paper to scanning takes longer to begin with.
 
:thumbsup: if the swirling is all for show, there's no reason to keep it around. Pretty sure customers appreciate faster moving lines over swirling blue lights

The pressure of the swirling blue and if it will turn green or not is no good. Nobody wants that Blue Mickey Head. Nobody wants a trip to Guest Services. The last time I was there, the blue mickey appeared quite a bit.
 
Someone said that CMs claim the FP+ info shows up on their monitors the instant guests scan, and that the swirling green (or blue) on the orbs are all for show. If that's the case, vary the swirl time down to a quick blink and see if the queues on the rides stop backing up so much.

You did it! Let's call it the swirly green wink.
 
Find the bottleneck. Is it NFC, IP, security protocol? Is it the Micky reader orb, the wireless ip networks? We are talking milliseconds need to be improved. I suspect it's the NFC "reading" of the band by the Micky orb, just a guess.

Maybe this NFC vendor is the problem. I would have the vendor at the Mouse house and give them a week to stop lines at Pirates of the Caribbean. If they cannot, I would clawback payments.

nah the reading of the Mickey orb couldn't possibly be the problem - I've watched the commercials the kid just holds his band up any which way - literally and like magic it turns green! :lmao: Sadly I'm no longer child age so I have to hold mine up "just so" in order for it to be read.....

Truth is everyone wants more FP (so do I) but shorter lines. Only way for them to issue more FP (or even survive the easter/ spring break/ summer/ Christmas...) crowds is to put FP on rides / attractions that can take more people (who'd have thunk FP for Small World?!) - watch out Carousel of Progress I think you're next!
 
Someone said that CMs claim the FP+ info shows up on their monitors the instant guests scan, and that the swirling green (or blue) on the orbs are all for show. If that's the case, vary the swirl time down to a quick blink and see if the queues on the rides stop backing up so much.

I know for a fact that the info shows up on screens. We were behind a family of four, three of whom got 3 Green Orbs and one of whom got the blue swirl of death. "Try again", the CM said. The did. Try a third time. They did. Finally, the CM looked at the screen, made a few taps, and said: "Yep. It says right here that you are all linked together and that you all have a valid FP. Go ahead in." So the monitors can override the orbs. But I don't think that means that the orbs can be replaced (for that reason, but read on). It would take longer, (and be far more tiresome for the CM with the risk of eye strain) to stare at their tablets all day instead of glancing at green and blue orbs.

I agree with morethananyonex that many of the changes that we would like to see are simply not compatible with the new system, so there is no reason to dream or hope. The system isn't perfect, but it isn't a complete failure. However, certain negative aspects could be fixed without messing with the whole system. First, eliminate the first Mickey and get the FP+ lines into the queue area where they belong. The first Mickey is "catching" a very small percentage of people who make it turn blue. Some of those people are legitimately in line, and if so, a CM at the second Mickey could make a few taps and figure this out as witnessed in what I posted above. That "fix" can just as easily be done at the second Mickey. As for people who do not have a valid FP+ for the ride? Well, they just wasted 15 minutes in line and will be shown the side exit. How many times would they have to make that walk of shame before they stopped trying to use the FP line when they weren't supposed to. While I'll admit that ferreting these issues out is better done at the beginning of the line, the trade-off has become intolerable lines that flow out in to the parks causing unsightly mobs and clogging up traffic areas. A choice has to be made, and in my opinion, it is better to "clean up the parks" and have one Mickey at the boarding area than to have a "perfect" system that has two Mickeys as a failsafe. Here, the pursuit of perfection has become the enemy of the good. And this change would not alter the overall purpose of FP+, whatever Disney considers that to be.

The second change that I would make is to allow all guests who have purchased an admission medium to pre-book. This should be done ASAP so that kiosks are used primarily for making changes. People should not have to wait in a 60 minute kiosk line in order to get a FP+ that will allow them to circumvent a 70 minute Standby Line. Just typing that or saying it out loud shows how stupid this is. Again, this would not alter the reasoning behind FP+ one bit.

Third, I would keep the number of FP+ at 3, but based on crowd estimates and actual data (which they can get from the entrance tapstiles), they should dole out "surprise" extra Fast Passes as capacity allows. I don't pretend to know all the math, but I do know that FP+ usage and ride tolerance would be and should be different on days when the crowd level is a 2 as opposed to an 8. The system right now is set up as a "one size fits all" when indeed, the parks are very different experiences based on crowd levels. If, by 2:00 p.m., the system has not allocated nearly its maximum number of FP+s, then start sending out emails to the people who arrived earliest allowing them to have one or two "bonus FP+s". They could be for any time (that the system shows is not fully booked) and could be used for any ride (that the system shows is not fully booked). Again, I don't see how this would interfere with the overall goals of FP+.
 
No tiering, more than 3 FP per day, more than one FP for the same ride on the same day. Let's make it a real + since they've added that little + to the name, indicating we're getting more out of the new system-which we are not. I'm OK with booking 3 ahead of time, but keep the other options available for those who come to the parks for rope drop-being able to get more FP for the same ride throughout the day at the legacy machines like before and NO TIERING!
 
The second change that I would make is to allow all guests who have purchased an admission medium to pre-book. This should be done ASAP so that kiosks are used primarily for making changes. People should not have to wait in a 60 minute kiosk line in order to get a FP+ that will allow them to circumvent a 70 minute Standby Line. Just typing that or saying that shows how stupid this is. Again, this would not alter the reasoning behind FP+ one bit.

They don't even need to allow offsite guests to pre-book to solve this. All they need to do is allow non-resort guests the ability to use the My Disney Experience app to be able to book same day FP+. Right now, if you don't have a MagicBand you can only view your selections in the app, not make or change them. If Disney were to flip the switch to allow those offsite guests to be able to book through the app it would take a lot of pressure off those kiosks.
 
They don't even need to allow offsite guests to pre-book to solve this. All they need to do is allow non-resort guests the ability to use the My Disney Experience app to be able to book same day FP+. Right now, if you don't have a MagicBand you can only view your selections in the app, not make or change them. If Disney were to flip the switch to allow those offsite guests to be able to book through the app it would take a lot of pressure off those kiosks.

Yes, it would relieve a good bit of the pressure. But as we have seen here, there are many people who either don't have a smartphone, or refuse to travel with one. They would be forced to use kiosks, and at the risk of getting flamed mercilessly, I would guess that said guests would be the ones who are having the greatest challenges using the new interface at the kiosks. So allowing MDE access is a good idea, but it will still place the "high maintenance" people at the kiosks for a disproportionatley long time. But maybe we don't care.
 
Find the bottleneck. Is it NFC, IP, security protocol? Is it the Micky reader orb, the wireless ip networks? We are talking milliseconds need to be improved. I suspect it's the NFC "reading" of the band by the Micky orb, just a guess.

Maybe this NFC vendor is the problem. I would have the vendor at the Mouse house and give them a week to stop lines at Pirates of the Caribbean. If they cannot, I would clawback payments.
Agreed. I think it's a capacity issue overall. Anyone else see the link between how the Government Healthcare Website had massive issues as does Disney? I simply think their software and data capability just are not there yet. Plus factor in the App crashes. The system can't keep up especially with the millions of changes that have to happening in a very short period of time.
 
What about changing the fast pass times. They're all on the hour. I also think that you should be able to book less than three if you want. I know there are people out there who only book some times because they have to but they really don't need/want it.
 
What about changing the fast pass times. They're all on the hour.
No they're not. We booked three a day for 5 days for a total of 15 and only one or two were on the hour. (We were off site guests who booked "day of"). Most were 1:10-2:10, or 2:20-3:20, and the like.
 
(copied from another post)

Allow double dipping (same day FP+ and advance FP+).

But with the 2 hour rule reinstated (you must use your FP or wait 2 hours before you can get another FP).

So when you enter the park with your 3 pre-reserved FP+s there is a delay of up to 6 hours (2 hours per) from that point and then you can get same day FP as if you did not have pre-reserved FPs. Less of a delay if your FPs mature sooner, namely, after entering that park the delay is 1 minute after your last preserved FP matures, 2 hours after your second to last matures, 4 hours after your third to last matures, or a worst case maximum of 6 hours, whichever is satisfied first.

(Actually, if you have reserved fewer than 3 in advance then you should be able to get same day FP upon entering the park, up to 3 including the ones you reserved in advance.)

Disney hints: http://www.cockam.com/disney.htm
 
Do away with the tiers: I was able to take advantage of the "glitch" that happened in the MDE system that took away the tiering for my trip so was able to FP all headliners at HS and EP. This worked out great for our family. We really didn't need any more than that for the most part. Would have been nice to ride TSMM again but we really didn't care that much. We are not the people who have to ride it all. In our 4 visits we have rode everything at least once and didn't feel the need to ride many attractions again.

Ability to FP more than 1 park per day: We only used one FP at AK so it would have been nice to use the others at another park for that night. As it was a Saturday we didn't even try to hit another park and did DTD instead.

Give offsiters a FP app: I was there on off days but still saw long lines in the morning for FP. I would have hated to stand in those lines. Such a bad start to the day. Can't even imagine how bad those line would be in the summer.
 


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