I will NEVER shop at Sears online again

[frannn]

I posted previously about how Sears online gave me a great price when they pricematched Dell (even though they don't normally do that), for the Kodak c330 camera, by promising to issue a few credits that total about 23 from their sale price. I got an email today that they only credited 17.XX, and that is all I am getting. I called Sears online, gave them the name of the person I spoke with, and explained that the although the difference is not a lot of $, this is what I was promised. I could have cancelled my order and replaced it with Dell very easily, as I found the Dell sale online about 10 minutes after I ordered from Sears. The Sears rep originally convinced me to keep the order by telling me I was getting all these credits, and assured me that there would be no problems at all. Well, I should have listened to the warnings about Sears from these boards. The price difference is not a lot, so it is not the amount that is infuriating me. It is the fact that 1) it would've been 10X easier had I just canceled with Sears and ordered from Dell, 2) I was promised a certain amt of credit, and reassured I would definetly get it (even though the rep forget to put it in her notes), 3) the supervisor is trying to tell me that giving me the extra few $ is going to put the price of this camera under their cost, and even if they speak to the rep and find I am correct in what I claim she told me, they can not credit me any more, 4) since this is only a few $, wouldn't it make more sense to verify my story with the rep and then give me the credit to keep a customer? I told the supervisor that I appreciate her help, that I certainly was not angry with her, but that I would never order anything from Sears. Ever. Never.
BTW, the original rep did get permission to give me all this credit from her manager/supervisor. So all these people are liars?

 

[kbkids]

Totally understand. I won't set foot in Kmart ever again over $3 - but it's more because of the whole snippy, snooty, arrogant attitude of the store manager.

 

[LadyyRedd]

My story is about Merchant's Tire and Auto. Used to take my cars there for EVERYTHING until the incident. Haven't been there in 8 years now.

Kimya