I will NEVER go back to DisneyLand again!

[gnbuggy]

Sorry to hear about your experience. Unfortunately their are some inconsistencies in policy. Rude CM's are also a reality. We encountered some on our last trip. The only way I dealt with this was acknowledging they were having a bad day and that I required further assistance with my problem. A lot of the younger CM's do not have the maturity or training to deal with customer service complaints. I would say 8 out of ten staff were great. I was aware of DL policy but am going to WDW for the first time and recently discovered their lost ticket policy. We wear lanyards w/ plastic pockets attached at all times because this is one of my fears also. Looking forward to coming to your neck of the woods for some Florida hospitality!

I totally agree on the maturity of younger CMs. I experienced this on my last trip. A couple of times it was like I was taking up their time. How dare I. I work in public service and I have bad days, but I make sure that it dosent affect my clients.
Sorry you had a bad visit to DL. How WDW treats you better!!

 

[minnietoo]

Disney World has replaced our paper tickets on multiple occasions. As long as you have the receipt they will replace them. They will replace paper tickets, vouchers for annual passes, it really doesn't matter as long as you have some way to show you actually have the tickets with the ticket numbers so they can look them up. I am really surprised they couldn't just look at the ticket numbers on my receipts, look up the tickets, cancel them, and replace them just like they do at Disney World. Like I said before though, that isn't my biggest concern. I just hated being treated that way by a cast member I have come to expect much better service than that.

I have to agree with almcdonald, spazzyjazzy, DLR29, and others - the policy is clearly stated on the tickets. And it does seem, by your own admission, that you have lost your tickets several times. Seems to me that you were lucky that someone bent the rules for you in the past - that doesn't mean you should expect it and continue to be careless with your tickets. That however doesn't excuse someone from being rude. I think you can address the rudeness - but you have no grounds to address not getting replacement tickets. Yeah this was a tough lesson - but you can move on and you can have a great time in the future at the Disney parks.

I wasn't there - I didn't hear what happened - but perhaps in your anger and frustration your tone or words may have resulted in the CM getting angry and being rude to you. No, that doesn't excuse their behavior - but they are human and as others said - they may have had a long tough shift and unfortunately responded in a not so positive manner to you.

I know this type of thing is frustrating - and makes one angry. And you can vent here anytime (just allow us to give you the feedback you ask for).

 

[50thisyeartoo!]

Since the 50th anniversary started at DL I have been no less than 25 times. NO KIDDING. It's true. I live in Bakersfield, CA, which is only 2 hours from Anaheim. Only ONCE during all of those trips was I ever treated rudely. A CM was mad because everyone in our family (12) all had annual passes and were buying some collectible at the Downtown Disney store. The gal just about fell over when we all produced passes and bought 24 of this certain pin that was limited edition. She was very happy and snotty to tell me that only passholders could buy the item.
It isn't fair to compare DL to WDW; do you think? Anyone can have a bad day; I for one think that people need to be more responsible with their tickets. I lost my pass once (was wearing a pair of jeans with a hole in the pocket and out it came). I lucked out because it was turned back in.
We are going to WDW next year; I will be the first to post anything bad that happens there.

 

[Deb & Bill]

We just got back from DL (second trip this year) and we found DL to be different from WDW in many ways. It's frustrating to think that WDW has more modern technology - room keys can hold your passes and you can charge to your room, biometrics (scan your finger and link your ticket to you), etc. - and DL has none of these. But it is up to you to follow their rules. They are different parks and have different people in charge.

Sorry you had problems, but I've encountered not so friendly CMs at WDW, too. Had none at DL on either trip.

 

[my3kids]

Disney World has replaced our paper tickets on multiple occasions.

If you have lost tickets on multiple occasions it seems that maybe you need to devise a new system for keeping up with them. No one should have been rude to you and I'm sorry you didn't get them replaced. I figured the photocopies of the backs would work just as at WDW, but, sounds like the policy is not the same. But, please when you go back figure out a way to not lose your tickets to avoid the frustration and time lost in trying to get replacements.

 

[calena]

I'm still looking forward to going to Walt's Park. Will be using our WDW passes I think since we have days left on them. I know when we would get fastpasses at WDW or express (I think that is what it is called) at Universal we always counted the tickets carefully to make sure all 5 were still there.
Can't wait for our trip.
I agree all CMs can have a bad day. I just think they have a tough job. We all go with such high expectations of the best vacation at the happiest place on earth and NOTHING can live up to that. So people get grumpy and the CMs have to put up with it... and for not a great wage from what I hear.
Deb

 

[calena]

Forgot to say in my last post my original thought which is I applaud you for writing a letter. Too many of us just vent and get angry, but an actual letter might help management reconsider policy. The same goes for when things go great... like when DD lost her fanny pack and a cast member found it at the children's station at EPCOT United Kingdom and set it aside for her. when we came back for it he remembered us right away. He made our day! We had him sign her autograph book because he was a true hero. That was actually the only thing of "value" in it but after standing in line for days for autographs it had a lot of value for a then 9 year old.
Deb

 

[stampinshauna]

It's no fun to have your day spoiled.

However, the back of the tickets has a place for you to sign. When signing, you are agreeing to the terms & conditions, one of which is that DL is not responsible for lost tickets. I'd be upset if I lost mine too, but the policy is clearly in writing and the cast member was adhering to policy (but they shouldn't have been rude).

 

[hlbtimes2]

If you have lost tickets on multiple occasions it seems that maybe you need to devise a new system for keeping up with them.

Yeah, that.

 

[grumpymakesmehappy]

Disney World has replaced our paper tickets on multiple occasions. As long as you have the receipt they will replace them. They will replace paper tickets, vouchers for annual passes, it really doesn't matter as long as you have some way to show you actually have the tickets with the ticket numbers so they can look them up. I am really surprised they couldn't just look at the ticket numbers on my receipts, look up the tickets, cancel them, and replace them just like they do at Disney World. Like I said before though, that isn't my biggest concern. I just hated being treated that way by a cast member I have come to expect much better service than that.

With all due respect, maybe you need to be a little more careful with your tickets. Sure, accidents happen and tickets can get lost but losing them on "multiple occasions" is a little unresponsible. Sorry, just make take on the matter. With that being said, it is totally unacceptable for CM to treat guest as you said you were treated.

 

[andromedaslove]

You know what?! Most of you are correct. I am not a very well organized person, and no one knows that better than me. However, instead of jumping down my throat about the fact that I lost my tickets, and how irresponsible I am maybe you should read my initial letter. Yes, I stated in that letter that I was frustrated at not being able to get my tickets replaced considering I have had that done at WDW on several occasions, and that I had my reciept in hand with my ticket numbers. But I also stated that my BIGGEST problem with the entire situation was that I had been treated so poorly. DisneyLand is entitled to make their rules regarding lost passes, and I have every right to send them correspondence advising them that I disagree with it, and why. Their CM's do NOT have a right to treat me the way I was treated. I worked customer service in many different industries before becoming a SAHM. I know how hard it is to deal with customers that are frustrated day in and day out, because I know how hard it is I make it a point not to treat CM's badly no matter how frustrated I am with a specific situation. I even made a point to tell this woman that I knew it wasn't her fault and that she had to follow policy, yet she continued to be rude and snotty with me. She is getting paid to work in Guest Relations where her job mainly consists of dealing with people's problems, she needs to learn to treat guests with respect no matter how hard of a day she has had. I can tell you that in all of my years of being yelled at ALL DAY about people's credit card statements not once did I EVER treat a customer that way. That was the MAJOR beef of my entire letter.

 

[nick262]

I'm still looking forward to going to Walt's Park. Will be using our WDW passes I think since we have days left on them. I know when we would get fastpasses at WDW or express (I think that is what it is called) at Universal we always counted the tickets carefully to make sure all 5 were still there.
Can't wait for our trip.
I agree all CMs can have a bad day. I just think they have a tough job. We all go with such high expectations of the best vacation at the happiest place on earth and NOTHING can live up to that. So people get grumpy and the CMs have to put up with it... and for not a great wage from what I hear.
Deb

OT: Deb, If I read the above correctly, you are wanting to use WDW tickets at DL. They do not do this. WDW and DL require your to purchase tickets for each separately.

To the OP: I am sorry that you ran into a rude CM. However, being and AP holder, I have found that there are more magical castmembers then not. I hope that you will someday give them another chance.

 

[WebmasterMaryJo]

OT: Deb, If I read the above correctly, you are wanting to use WDW tickets at DL. They do not do this. WDW and DL require your to purchase tickets for each separately.

Sorry - just a correction. You can use WDW hoppers at DL (because they have a higher value), however, you cannot use WDW APs at DL & vice/versa.

 

[nick262]

Sorry - just a correction. You can use WDW hoppers at DL (because they have a higher value), however, you cannot use WDW APs at DL & vice/versa.

Really, I was told that the two ticketing systems were not interchangable. But that is normal for Disney. One CM says one thing and another will tell you different.

 

[disney-super-mom]

Sorry - just a correction. You can use WDW hoppers at DL (because they have a higher value), however, you cannot use WDW APs at DL & vice/versa.

Yep, Mary Jo is correct. If you have a WDW hopper (Magic Your Way Pass), just go to DL Guest Relations, who will then call WDW Guest Relations to confirm that the WDW ticket/pass is still valid. Then your old WDW hopper is converted into a DL park hopper.

 

[cruisecastle]

Instead of blaming Disneyland for ruining your trip blame yourself. you lost the tickets not them and to expect them to replace them is ridiculous

 

[andromedaslove]

Instead of blaming Disneyland for ruining your trip blame yourself. you lost the tickets not them and to expect them to replace them is ridiculous

I didn't blame DISNEYLAND for ruining my trip, actually I didn't say anything about my trip being "RUINED" at all. I stated that there were CM's who were so rude to me that I will NEVER be making a return trip to DisneyLand. There were wonderful parts about my trip, which is why I never said my trip was ruined. I said that I was "frustrated and disappointed" with the CM's attitude and with their policy for lost and stolen tickets. I didn't ask Disney to refund the money I paid to replace the tickets. I told them that I wrote the letter with the intent of bringing to their attention the way their CM's had treated me and my family as guests.

Is there some reason I am getting my head bitten off by so many of you? Am I not entitled to my opinion regarding my trip? Is it wrong of me to write a letter to Disney stating my disappointment in their policies? If no one ever gives them feedback how do they know to correct a situation? I also have EVERY right to tell them how frustrated I am at the way I was treated. I am not sure I understand what's up with all of the hostility.

Dana

 

[mozzman]

hands up all of you who have never lost anything

 

[eryn the pooh]

Ya know I saw on TV last week about people getting a chip implanted in thier finger/hand that carried all thier information! Sounds cool, eh?! Of course there was already a way for thiefs to just swip by your hand and grab you info, but wouldnt it be nice when we can do stuff like that? Just have all our info downloaded into our finger and swipe it when buying groceries, getting through customes(yuck!), applying for a loan and even when purchasing a ticket to Disneyland! We could just walk through the turnstiles, wave our hand and head to the closest fast past! Ah, dont you love technology?

 

[joshua121301]

The OP stated in her initial remarks and has repeated that she is not blaming DL or the CM for the loss of her tickets. Her beef is with the level of service or lack of that she received as a guest of the park. No one deserves to be rudely interupted or talked over when explaining a concern. And the additional point that she was making was that the level of service that she received at DL in "her experience" was substandard to that which she has received at WDW in the past. This is a friendly board that provides each of us with information and occassionally friendship, it shouldn't be represented by pointed accusations and mean spirited comments about one's responsibility. The OP is not blowing off her responsibility for the loss of the tickets and shouldn't be attacked. I myself visit DL nearly every weekend with my family and love the institution itself, but would agree with the OP that the level of professionalism exibited at DL is much less than WDW.