I want to contact DVC guest services concering SSR

[Mackey Mouse]

We are members, and had a most unpleasant experience our last trip to SSR. We spent some time sitting with the front desk manager after the fact to make sure it did not happen to others, he promised to look into it and get back to us... we waited that whole week and then thought well maybe he will respond in email when we got home.. Nothing...I did not want anything other than to look into the mess that we had experienced during check in and when going to our room. The only person who helped us was one of the baggage guys at the front area.....he went to bat for us getting us out of the dirty room we had waited till after 4:00pm for and getting us into another room that was clean.. It was a mess from the moment we hit the check in area... snippy person at check in and it just escalated. I hate when that happens when you first get there and we did our best to put it behind us after sitting with the manager for 45 minutes explaining the situation...

I would like to follow up on this...it actually bothers me that we were given lip service, promises to look into what happened and get back to us. We have been thinking of purchasing more points and I am sure our guide would not be thrilled to think we decided to put that on hold until we understood what happened.

Oh, Mods.. if this is in the wrong place, please move it to where I can find the answers to send an email. I was on the DVC member board this am and could not find where to write..

 

[Chic]

Good luck getting any type of action. Last July, we had an unpleasant Disney cruise and wrote to the Cruise Line's guest services. We have sailed with Disney twice a year for the past 3 years but we have decided to change our habits. Our main problem was related to our dining experiences the whole trip. We received a letter back from the Cruise Line saying that they were surprised that our dining experience was below par because over 90% of the guests on that particular cruise rated their dining experience as above average. In other words, they thought I was making everything up in the complaint letter. They also said that they could do nothing to compensate us and they hoped that we would choose to sail with Disney again and maybe our next trip would be better. I am a major Disney Geek but we will never sail with Disney again.

 

[disneynutz]

dvcmembersatisfactionteam@disneyvacationclub.com

 

[squirrlygirl]

We had some problems last November at SSR that were given "lip service" with no follow-through. We followed up with member satisfaction (the above email) when we got home but never received a response. I contacted member services by email after about 6 weeks, and the next day I received a phone call from a housekeeping manager at SSR. She said someone from MS showed up IN PERSON to find out why our concerns had not been addressed. Apparently this was the first she had heard of it but she bent over backward to try to understand how it happened and how she could fix it for us