I think the people are either mistaken, their minds are making them think something that hasn't actually happened, or yes, lying.
Do you really think, if people could smack their limbs on a ride, Disney would just be like "haha, oh well" and leave it be? That's asking for a lawsuit. They'd have a maximum height limit if it was true.
If you can find me a legitimate news article, lawsuit etc. to actually prove that this has happened even a single time then I will concede but I've looked and can't find anything legit.
I agree, it's extremely rare that anyone would accidentally make any type of contact during the ride. I also said that the ride was constructed in a way to prevent injury if contact was made. There will be no news articles, lawsuit etc. because I don't see how anyone would sustain an injury that would warrant one. We are not talking about "Limbs", we are talking about finger tips.
But we are not talking about people sustaining an injury, or the ability to become injured from the ride. The op was looking for confirmation that he is not the only one to reach out and touch something on the ride, and he is not. It's really not a big deal and the ride is perfectly safe.
That said, anyone who is of average hight with average reach, if during the proper points on the ride is able to reach out (on purpose, you really need to want to do it in most cases) and touch the overhang in a couple of places.
You don't need to believe me or anyone else, it doesn't change the fact that it's possible.
For those that might be interested in trying, here are a couple of tips.
-Ride at night, your eyes are already acclimated to the dark so it will allow you to see more while on the ride.
-Cover your eyes for the on ride photo, and the entire ride up the lift. Same reason as the first tip, will allow you to see more in the dark
-when you see an low portion, reach high over your head, really reach. (without standing or coming out of your seat of course)
The initial shock of touching something when you should not be able to is what scares everyone. Once you get used to it, its no more then hitting the side of a table with your fingers.